Receptionist
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and customer-oriented Front Desk Agent to join our team in beautiful Bodrum Türkiye. As a Receptionist you will play a crucial role in ensuring exceptional service and creating memorable experiences for our guests. This position requires a passionate leader who can effectively manage and motivate a team while maintaining the highest standards of customer satisfaction.
- Oversee and coordinate all aspects of guest services including check-in/check-out processes concierge services and guest inquiries
- Lead train and mentor a team of guest experience staff to deliver outstanding customer service
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Resolve complex guest issues and complaints promptly and professionally
- Monitor and maintain cleanliness and presentation standards throughout the property
- Collaborate with other departments to ensure seamless guest experiences
- Analyze guest feedback and implement improvements to service delivery
- Ensure compliance with all safety and security procedures
- Assist in developing and managing departmental budgets and resources
- Stay updated on local attractions and events to provide informed recommendations to guests
Qualifications :
- Proven experience (2-3 years minimum) in hospitality or customer service roles with previous supervisory experience preferred
- Bachelors degree in Hospitality Management Tourism or related field preferred
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and team members
- Strong leadership abilities and experience in team management
- Proficiency in hospitality management software and systems
- Fluency in English and Turkish; additional language skills are a plus
- Demonstrated problem-solving and conflict resolution abilities
- In-depth knowledge of hospitality industry standards and best practices
- Understanding of Turkish culture and customs with the ability to provide local insights to guests
- Flexibility to work varying shifts including weekends and holidays
- Relevant hospitality certifications are a plus
- Ability to thrive in a fast-paced dynamic environment while maintaining a professional demeanor
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
