Summary:

This position is responsible for the successful project execution of customer service tasks across APAC region.

To act as a representative for best operational practices within the group the individual will be involved in planning implementing of projects for clients and company initiatives review and proactively suggest improvements to relevant offices.

Responsibilities:

• Improve process gap for offices in Asia Pacific

• Plan and execute start-up projects for relevant offices to meet customer expectations

• Assist network with technical support

• Responsible as the specialist in the identification assessment and resolution of complex issues

• Responsible for short-term and long-term service assignments

• Act as primary point of contact for selected key account and attend meetings where required

• Partner with Quality Assurance to ensure quality standards and compliance are met

• Build ad hoc reporting and analyze data on customer inquiries responses and feedback so as to develop customer service analytics and trends.

• Assist in training for client specific projects

• Assist Customer Service/Operations managers with technical support including training reporting and analysis on behalf of internal and external stakeholders

• Perform other work-related relevant duties assigned

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Experience:

• 2 years in logistics / freight forwarding customer service is ideal

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned