Regional Traffic Management Center Operator
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Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Type: Onsite part-time
Part-time Schedule: Guaranteed 12 hour shift on Saturday or Sunday pick-up additional shifts as they become available
Contract Length: 12 months Contract to Hire option after 2 years on assignment
Position Overview
This is technical work monitoring evaluating and coordinating communications for real-time traffic conditions at a twenty- four hour Department of Transportation Regional Traffic Management Center (RTMC).
An employee in this job monitors evaluates and disseminates information concerning emergency and non-emergency traffic conditions. Work is performed by receiving and monitoring information on traffic incidents and conditions from multiple sources such as police scanners and the operation of cameras to confirm and identify traffic events verifying incidents with appropriate authorities dispatching information over two- way radios and telephone units evaluating and determining the course of action recommending modified traffic routes entering information into computer systems including but not limited to the Road Condition Reporting System (RCRS) and operating Intelligent Transportation Systems (ITS) equipment.
Work also involves dispatching Freeway Service Patrols (FSPs) and coordinating traffic assistance with Department personnel and other incident and emergency management agencies. Work is performed independently within established policies and procedures and is reviewed for technical accuracy and completeness by a Regional Traffic Operations Shift Supervisor.
- Receives and monitors information on traffic incidents and conditions from multiple sources.
- Coordinates communications with law enforcement Pennsylvania State Police (PSP) watch officers emergency response and incident management entities PennDOT personnel and others concerning traffic issues and disruptions.
- Dispatches PennDOT FSPs and coordinates specific FSP incident deployments with local law enforcement agencies.
- Verifies reported incidents with Department personnel PSP and the Pennsylvania Emergency Management Agency (PEMA).
- Determines the severity level of an incident and executes the appropriate incident response protocols policies and procedures based on existing and predicted traffic conditions.
- Recommends modified emergency detour routes if conditions or closures exist which render a preplanned detour route unusable.
- Operates ITS field devices such as Closed-Circuit Television (CCTV) cameras Dynamic Message Signs (DMS) and Highway Advisory Radio (HAR) to assist in directing traffic and disseminating incident information to the traveling public.
- Submits help desk tickets to the Bureau of Information Systems to report software malfunctions and notifies ITS personnel for resolution of hardware device malfunctions.
- Enters information on PennDOTs traffic and incident management software such as the Road Condition Reporting System (RCRS) for recording tracking and monitoring incidents.
- Collects evaluates and prepares data needed to produce accurate progress reports operator logs documents and matrices for RTMC operations.
- Briefs the incoming shift operator of all active incidents and significant activities of the prior shift.
- Answers questions from county district and central office personnel pertaining to roadway incidents and conditions and associated actions.
- Participates in required emergency transportation operations training including required National Incident Management System (NIMS) training.
- Performs other related work as required.
- Bachelors degree preferred not required
- Basic Computing skills
- Willingness to listen and learn
- Attention to detail
- Part-time role requiring flexibility in scheduling and willingness to pick up shifts as they become available
Required Experience:
Junior IC
Key Skills
- Business Development
- Key Decision Makers
- Customer Service
- Revenue Growth
- Account Management
- CRM
- Salesforce
- Customer Relationships
- New Customers
- Territory
- Cold calls
- Product Line
- Business Relationships
- Sales Goals
- Sales Process
About Company
Careers at LingaTech: Love Where You Work! Welcome to the vibrant world of LingaTech, where technology meets fun and innovation! Are you ready to join the adventure? As a premier employer of top-notch technology consultants, we're on a mission to assemble the most talented and passion ... View more
