Staff UX Researcher
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Were seeking an experienced Mixed Methods Staff Experience Researcher to join our design team and drive deep insights into employee and customer support experience. This role requires expertise in both qualitative and quantitative methodologies to understand user behaviors needs and attitudes that will inform our product strategy and design experience.
What Youll Do
- Design and execute end-to-end custom research studies using a comprehensive mix of qualitative and quantitative methodologies to understand employee and customer support experiences behaviors and needs
- Lead in-depth interviews usability testing and concept testing to gather rich insights about pain points and opportunities for improvement
- Design implement and analyze surveys with rigorous statistical methods to identify patterns and trends
- Partner closely with Data Science and analytics teams to integrate behavioral analytics with attitudinal research developing holistic insights that inform decision-making
- Translate complex research findings into clear actionable recommendations tailored to diverse stakeholder audiences including senior leadership product teams design and engineering
- Advocate for user-centered thinking and champion research best practices across cross-functional teams
- Effectively manage and prioritize research plans in fast-changing environments balancing rigor with speed as the situation demands
- Recommend and implement improvements to the UXR teams workflow and tools partnering with Research & Design leadership to scale our work and advance how we leverage AI throughout our research processes
Please note: This is a hybrid role that will be based in San Mateo CA and requires an in-office presence three days per week (Tuesday - Thursday).
Qualifications :
- 5-7 years of experience conducting UX or experience research in a product technology or organizational setting
- Masters degree or PhD in Human-Computer Interaction Psychology Sociology Anthropology Communication Information Science or related social science field
- Deep expertise in qualitative research methods including conducting interviews facilitating usability testing and synthesizing insights from observational studies
- Strong quantitative skills with demonstrated experience designing and analyzing surveys using statistical methods (e.g. regression analysis ANOVA T-tests)
- Proven experience collaborating with Data Science teams to combine behavioral data with attitudinal insights
- Portfolio demonstrating end-to-end research projects methodological rigor and measurable impact on product or organizational decisions
- Exceptional communication skills with the ability to distill complexity and influence decisions at all organizational levels
- Experience working in a scrappy environment and leveraging AI driven approaches for recruiting analysis and synthesis - expanding how we learn from users
- Experience vibe coding prototypes with Figma Make Lovable or similar tools to get fast customer input
- Previous experience building research frameworks templates and best practices for scalable discovery.
- Experience enabling stakeholders to conduct lightweight and less complex research. Leveraging AI tools like Maze or Great Questions for a multiplier effect
- Experience creating custom bots to query research repository build synthetic personas etc.
Preferred Qualifications:
- Experience conducting research on employee and customer support experience or workplace tools
- Proficiency with statistical analysis tools (R SPSS Python or similar)
- Track record of driving strategic decisions through research insights in ambiguous fast-paced environments
- Experience creating first draft of PRDs to share with stakeholders based on research
Additional Information :
The annual base salary range for this position is $197965 - $244545. This role is also eligible for a target bonus.
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence Community Experience
- Python
- Spss
- Microsoft Word
- R
- Regression Analysis
- Windows
- Stata
- Microsoft Powerpoint
- Research Experience
- Data Modeling
- Writing Skills
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
