ServiceNow Developer

*Remote Contract-to-Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their ServiceNow Developer position! This is an 3 month contract-to-hire opportunity based in Charlotte NC and can be remote in the United States working east coast hours. This role will be a W2 employee of Lighthouse Technology Services.

What Youll Be Doing:

• Within the MDM Vendor Management Team build and maintain controller flows and reusable subflows for multi-step vendor processes (approvals tasks pre/post-integration steps).
• Develop catalog items client scripts and script includes while ensuring maintainable forms and MRVS logic.
• Design and support REST/S3 integrations including payload creation status checks work notes and retry logic.
• Map coalesce and govern large inbound data sets within ServiceNow.
• Implement robust error handling and validation; analyze logs trace failures and resolve root causes.
• Model and manage key data relationships (vendors contracts approval steps hierarchies category codes).
• Demonstrate solutions to stakeholders and develop proof of concepts (POCs) to evaluate approaches.
• Participate in Agile ceremonies refine user stories meet acceptance criteria and iterate efficiently.
• Support UAT by preparing data triaging issues and collaborating with administrators and fulfillers.
• Partner with platform administrators and project leadership to ensure smooth predictable releases.

What Youll Need to Have:

• 3-5 years of hands-on ServiceNow development experience with Flow Designer approvals catalog items client scripts script includes business rules custom scoped applications and ACLs.
• Experience integrating ServiceNow with external systems (REST/S3) and managing end-to-end payload processing.
• Strong knowledge of ServiceNow best practices and platform principles including when to configure vs. customize OOTB functionality.
• Experience with IT Service Management (ITSM) Customer Service Management (CSM) and Integration Hub/SPOKE.
• Experience working with inbound data patterns (import sets transforms coalesce) and data governance concepts.
• Strong debugging and troubleshooting skills with the ability to analyze logs and resolve complex issues.
• Experience working in Agile environments (user stories acceptance criteria iteration cycles) and supporting UAT.
• Excellent communication skills with the ability to explain technical trade-offs to non-technical stakeholders.
• Familiarity with ITIL and Service Management processes.
• Certifications:
• ServiceNow Certified System Administrator (required).
• ServiceNow Certified Application Developer (preferred).
• Agile training and/or certification (preferred).

Pay Range:$65-$70/hr

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