TWIC Freight DispatcherCustomer Service Representative- Maritime Transportation

Pasadena, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title:FreightDispatcher
Department:FreightDivision
Reports To:Freight Manager
Supervises:Freight Drivers
FLSAStatus:Non-Exempt
Employment Type:Full-Time

Job Summary
The Freight Dispatcheris responsible forcoordinating thetimelypick-up and delivery of shipments within a fast-paced 24/7 maritime transportation environment. This role manages incoming calls emails and customer inquiries; schedules and dispatches drivers;communicates job requirements; and ensures efficient resource allocation. The Freight Dispatcher serves as a key customer service representativemaintainingprofessionalism accuracy andstrong communicationwhile supporting the safe and efficient flow of freightoperations.

Essential Duties & Responsibilities
Dispatching & Coordination

Triage and respond to incoming emails calls and customer inquiries promptly and professionally.
Coordinate thetimelypick-up and delivery of shipments ensuring jobs are assigned and scheduled appropriately.
Plan schedule and dispatch drivers and vehicles to meet dynamic job requirements.
Communicate job details clearly to drivers supervisors and customers.
Monitor driver locations timelines and job status; adjust schedules as conditions change.
Ensure safe andaccurateexecution of freight movements in compliance with company policies and maritime procedures.

Customer Service

Serve as a point of contact for customers providing updates and resolving issues as they arise.
Deliver excellent customer service whilemaintaininga calm courteous and professional demeanor.
Work closely with customers to coordinate special requests schedule changes or service needs.
Represent Danners values anduphold professionalism at all times.

Administrative & Operational Support

Maintainaccuratenotes and job documentation within dispatch systems.
Relay information quickly and accurately in a fast-paced environment.
Assistwith resource management ensuring efficient use of drivers and vehicles.
Support Freight Management with operational tasks and follow-through on assigned responsibilities.
Perform other duties as assigned.

Required Qualifications

To perform this job successfully an individualmust be able to complete all areas outlined for this position in a satisfactory accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum 2 years of dispatching experience in security transportation orlogistics(maritime industry preferred).
ValidTexas Drivers LicenseandTWIC Cardrequired.
Mustbe at least 24 years old.
Strong typing and data entry skills with attention to detail.
Proficiencywith Microsoft Office (Word Excel Outlook) and ability to learn new dispatching systems.
Proficiencywriting reading and speakingEnglish including basic spelling grammar and punctuation.
Strong organizational skills; highlydetail-oriented.
Excellent communication and customer service skills both verbal and written.
Ability to work under pressure remain calm and solve problems quickly.
Must meet company requirements for background check MVR health screening and drugtest.
Knowledge of maritime industry terminology andlogisticspreferred.

Work Environment & Physical Requirements

Primarily office-based with extended periods of sitting at a computer and phone.
Must be able tolift and carry up to 50 lbs. occasionally.
Occasionally drive company vehicles when needed (Night Dispatchers).
Fast-paced and time-sensitive maritime transportation operations.
Requires multitasking high accuracy and rapid communication.
Maintain average/good vision with or without corrective have sufficient vision hearing and speech for effective communication and clerical work.
Walking climbing bending kneeling and stooping as needed.
Flexible schedulerequired including evenings weekends and holidays.
Requires manualdexterity for data entry and clerical tasks.
Workdays include early mornings late evenings nights weekends and holidays.

Core Competencies
The skills knowledge and behaviors you need to do the job well.

Communication Communicates clearly and professionally under pressure.
Customer Service Provides courteoustimelyassistanceto customers and partners.
Organization & Accuracy Maintains detailed records and handles information efficiently.
Problem-Solving-- Quickly interprets information and adjusts schedules as needed.
Teamwork Works cooperatively across freight operations and driver teams.
Adaptability Responds effectively toshiftingworkloads deadlines and operational needs.

Performance Criteria
The standards and measurable outcomes that showyouredoing the job well.

Dispatching accuracy timeliness and documentation meet operational standards.
Customer inquiries and issues are resolved promptly with minimal escalation.
Communication with drivers and team members is cleartimely and complete.
Demonstrates professionalism and adherence to company core values.
Maintainshigh levelsof organization multitasking ability and follow-through.
Ensures jobs are dispatched efficiently with minimal operational disruptions.

Disclaimer Statement:
This job description is not intended to beall-inclusive. The employee maybe requiredto perform other related duties as assigned to meet the ongoingneeds of the organization. This job descriptiondoes not constitutea contract of employment and is subject to change at the companys discretion.

Equal Employment Opportunity Statement
Danners Incorporatedis an Equal Opportunity Employer and prohibits discrimination or harassment based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status or any other status protected by are committed to providing a workplace that is free from discrimination and harassment and where all employees are treated with respect and dignity.

Required Experience:

Unclear Seniority

Job Title:FreightDispatcherDepartment:FreightDivisionReports To:Freight ManagerSupervises:Freight DriversFLSAStatus:Non-ExemptEmployment Type:Full-TimeJob SummaryThe Freight Dispatcheris responsible forcoordinating thetimelypick-up and delivery of shipments within a fast-paced 24/7 maritime transpor...

Triage and respond to incoming emails calls and customer inquiries promptly and professionally.
Coordinate thetimelypick-up and delivery of shipments ensuring jobs are assigned and scheduled appropriately.
Plan schedule and dispatch drivers and vehicles to meet dynamic job requirements.
Communicate job details clearly to drivers supervisors and customers.
Monitor driver locations timelines and job status; adjust schedules as conditions change.
Ensure safe andaccurateexecution of freight movements in compliance with company policies and maritime procedures.