Senior ServiceNow CMDB Architect
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Job Location:
Miguel Hidalgo - Mexico
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Senior ServiceNow CMDB Architect is responsible for designing implementing and governing the Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures enterprise-wide configuration data accuracy establishes configuration management processes and policies and integrates the CMDB with ITOM ITSM Asset Management Security and other platforms. The architect serves as the technical and functional authority on CMDB architecture data modeling discovery strategies service mapping and configuration governance.
Key Responsibilities
- Define and own the CMDB data model CI classes relationships and federation strategy aligned to organizational services and architecture standards.
- Owns enterprise CSDM adoption and CMDB architecture to enable standardized service modeling high data quality and reliable IT operations.
- Lead CMDB roadmap development including maturity model evolution and multi-phase implementation planning.
- Establish and enforce CMDB data governance CI class definitions naming conventions and standardized data ingestion patterns.
- Design CMDB integration patterns with ServiceNow ITOM (Discovery Service Mapping Event Mgmt AIOps) ITAM/SAM SecOps Cloud platforms (AWS/Azure/GCP) and enterprise systems.
- Configure and optimize Discovery and Service Mapping to ensure accurate representation of application/infrastructure dependencies.
- Develop blueprints business services definitions dependency maps and service topology models.
- Define and oversee Configuration Management policies and procedures including CI lifecycle management attestation audit controls and change-driven CI updates.
- Define and run CMDB health metrics dashboards compliance reporting and exception remediation workflows.
- Lead CMDB audits reconciliation and normalization activities.
- Act as the primary CMDB subject matter expert to leadership auditors architecture governance boards and operational teams.
- Conduct CMDB training documentation platform standards playbooks and service onboarding processes.
Required Qualifications
- 7 years of hands-on ServiceNow CMDB implementation and architecture experience.
- Proven track record in ITSM ITOM CSDM alignment and CMDB governance.
- Deep expertise in ServiceNow platform architecture scripting (JavaScript Glide API) and integrations (REST/SOAP).
- Strong understanding of ITIL processes and mapping to ServiceNow.
- ServiceNow Certified System Administrator (CSA) Required.
- Certified Application Developer (CAD) and CISITSM/ITOM - Preferred.
- Excellent communication leadership and stakeholder management skills.
- Ability to lead large-scale implementations and mentor technical teams.
- Experience leading international teams
Preferred Skills
- Experience with cloud integrations (AWS Azure GCP).
- Familiarity with security and compliance frameworks.
- Advanced knowledge of CMDB health dashboards and reconciliation strategies.
Required Experience:
Senior IC
Key Skills
- Apache Hive
- S3
- Redshift
- Spark
- AWS
- Solr
- NoSQL
- Data Warehouse
- Internet Of Things
- Kafka
- DynamoDB
- ZooKeeper
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
