Senior Credit Controller (6 Month Contract)

Changing Lives Transforming Careers

At Amplifon were more than a company. As the Global Leader in hearing care we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries we thrive in a culture built on care collaboration and impact. Here your work fuels innovation growth and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects inspires and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to make your voice heard build strong working relationships and create your own tailor-made career.

Here youll find all the support tools and opportunities you need to grow whether its through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Role Purpose:

The Senior Credit Controller is responsible for managing a complex ledger and ensuring the timely recovery of debt while maintaining positive commercial relationships. This role requires a data-centric professional capable of navigating large datasets to provide actionable insights influencing internal stakeholders and managing third-party recovery partners.

Key Accountabilities:

Portfolio Management & Debt Recovery:

• Manage a high-volume accounts receivable ledger ensuring adherence to agreed payment terms.
• Develop a deep understanding of the HSP (Hearing Services Program) claiming program to ensure all government subsidies and vouchers are processed accurately.
• Collaborate closely with the Claims Lead to develop and implement robust collection strategies that minimise claim rejections and accelerate recovery
• Monitor customer instalment plan program
• Implement and manage an end-to-end dunning process ensuring all automated and manual correspondence is accurate.
• Liaise with external debt collectors and legal representatives for the escalation and recovery of delinquent accounts.

Data Analysis & Financial Reporting:

• Manage and interpret big datasets to identify trends in payment behaviour and credit risk.
• Utilise Intermediate to Advanced Excel (including Pivot Tables VLOOKUP/XLOOKUPs and Power Query) for ledger reconciliation and data cleaning.
• Develop and present insightful reports to senior management; experience with PowerBI or SQL to automate reporting suites is highly favourable.

Stakeholder Influence & Collaboration:

• Influence key internal stakeholders (Field Operations IT and Finance) to ensure credit policies are followed and disputes are resolved efficiently.
• Conduct regular meetings with key field and groups to review aged debt and provide status updates.

Experience & Qualifications:

• Credit Experience: Minimum 35 years of experience in a similar Credit Control or Collections role within the Australian market.
• System Knowledge: Experience with Oracle is preferred but not essential however proficiency in a major ERP is required.
• Technical Proficiency: Intermediate to Advanced Excel skills are essential. Experience with PowerBI or SQL will be viewed favourably.
• Communication: Proven ability to negotiate and influence stakeholders at various levels of an organisation.
• Process Knowledge: Comprehensive understanding of dunning cycles and the Australian debt collection regulatory environment.

Core Competencies:

• Analytical Thinking: Ability to turn raw data into strategic insights.
• Resilience: Maintaining a professional and calm demeanour during all interactions.
• Attention to Detail: Ensuring accuracy in complex reconciliations and legal documentation.
• Collaborative Approach: engaging with various internal departments as well as external parties to produce solution-based outcomes

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition if youre ready to put in the hard work well make sure your dedication and achievements are recognised.

Ready to take the next step in your career Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity we encourage people of all ages and backgrounds to apply.