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Now more than ever our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then lets talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field you will find HSS an innovative supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission you too can be part of our transformation across the enterprise.

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What you will be doing

Clinical Application Systems Administrator

Job Summary

TheClinical Application Systems Administratorsupports the Epic application teams by owning the operational standards technical coordination and security hygiene for the nonEpic 3rdparty clinical systemsin the portfolio. The role requires strong Windows Server proficiencyand solid understanding of application integrations infrastructure dependencies and environment management.

Core expectations include:

• Coordinating upgrades/patcheswith infrastructure and vendors;
• Maintaining rigorous versioncontrolled documentation(architecture diagrams SOPs runbooks access workflows);
• Executing change management and testingto organizational standards;
• Managing user access workflowsand Tier2 application support; and
• Driving vulnerability remediationin partnership with Information Security and technical teams to ensure clinical application environments are hardened patched and compliant.

This position helps establish the operational backbone for a dedicated 3rdparty clinical applications support function by enforcing consistent processes ensuring auditready artifacts and facilitating clear crossteam communication.The analyst will also provide training support troubleshoot issues participate in disaster recovery planning and contribute to quality assurance and change management efforts. Strong communication technical and problem-solving skills are essential along with relevant experience and a BA/BS degree. Flexible scheduling and on-call rotation may be required.

Key Responsibilities

Technical Systems Engineering

• Perform handson configuration and support for 3rdparty clinical applications on Windows Server(services IIS/app pools SSL/TLS certificates scheduled tasks service accounts file/NTFS permissions event log analysis).
• Support integrations (APIs interface engines HL7 file drops shared directories) and document data flows and dependencies.
• Track and maintain infrastructure touchpoints (AD groups DNS load balancers firewall rules shared storage) to keep environments current and auditable.

Environment & Architecture Support

• Create and maintain architecture diagrams environment inventories and integration maps.
• Gather technical details for architecture reviews server rebuilds/migrations and configuration changes.
• Align to enterprise standards for hardening patching logging backup/DR and deployment models; verify HA/failover behavior and alerting.

Upgrade Patch & Release Coordination

• Coordinate vendor upgrades patches and hotfixes; run preupgrade validation and postupgrade verification.
• Maintain upgrade runbooks test scripts and checklists; manage timelines risks communications and rollback plans.
• Ensure scheduling and approvals adhere to change maintenance window and governance requirements.

Vulnerability Management & Security Remediation

• Review vulnerability scan results and advisories affecting supported systems with Information Security infrastructure and application vendors.
• Coordinate and track remediation(OS/application patching configuration changes certificate renewals version lifts compensating controls) to meet remediation SLAsand policy requirements.
• Validate applied fixes (functional verification service health logging/monitoring coverage) and ensure documentation is updated.
• Maintain an auditready recordof vulnerabilities remediation actions exceptions and verification steps; ensure adherence to hardening baselines and access control policies.

Documentation & Knowledge Management

• Maintain versioncontrolled technical documentation: configuration baselines SOPs/runbooks installation/config guides troubleshooting playbooks.
• Build and curatecrosstraining materialsto ensure redundancy and coverage for the 3rdparty support function.
• Enforce documentation standards (location format taxonomy naming conventions review cadence).

Operational Support & Access Management

• Provide Tier2 support (service restarts config updates log analysis) and coordinate vendor cases with clear technical findings.
• Executeuser accessand entitlement tasks per standards (Windows/applevel permissions security groups approvals) and maintain accurate access records for audits.
• Monitor queues and escalate issues according to defined support models.

Change Control Testing & Quality Assurance

• Follow change management rigor: documentation risk assessment testing/validation backout planning and postimplementation review.
• Participate in functional/regression testing DR events new server builds and infrastructure changes.
• Capture operational metrics (e.g. upgrade success MTTR vuln remediation SLA performance) to support continuous improvement.

Required Experience

• 3 years inWindows Serveradministration or technical application support in an enterprise environment.
• Demonstrated knowledge of Windows services IIS certificates/PKI DNS/firewalls/network paths file permissions service accounts and event log analysis.
• Experience coordinating upgrades and changes across multiteam environments and external vendors.
• Exposure to vulnerability management workflows (e.g. scanning results remediation tracking validation).

Preferred Experience

• Healthcare IT exposure supporting clinical/operational systems andHL7/interfaceconcepts.
• PowerShell or similar scripting for automation and troubleshooting.
• Experience collaborating with Epic teams or working in EMRcentric environments.
• Familiarity with ITIL/ITSM practices and enterprise security standards.

Education

Required:BA/BS degree

Preferred:Technical certifications (Windows Server CompTIA ITIL Microsoft Administrator/Engineer securityrelated credentials)

PHYSICAL WORKING CONDITIONS

Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus.

ENVIRONMENTAL WORKING CONDITIONS

Located in a comfortable indoor area. Examples: executive management and secretarial positions.

HAZARDS OSHA

Category 3 Tasks that involve no exposure to blood body fluids tissues or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled compassionate reliable service to our community in a safe and healing environment. Consistent with this commitment Hospital for Special Surgery provides care admits and treats patients and provides all services without regard to age race color creed ethnicity religion national origin culture language physical or mental disability socioeconomic status veteran or military status marital status sex sexual orientation gender identity or expression or any other basis prohibited by federal state or local law or by accreditation standards.