Residential Cleaning Manager

Stevensville, MD - USA

Hourly Salary: USD 22 - 26

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Schumans Cleaning Service provides comprehensive janitorial residential and specialized cleaning services. We deliver a clean orderly and healthy commercial environment carefully detail the exterior and interior of boats and yachts and keep homes safe and organized all while using earth-friendly and customer-friendly cleaning solutions.

The Residential Cleaning Manager leads the home services division and is responsible for the day-to-day performance of the residential cleaning team as well as the daily leadership and direction of supervisors. This role oversees staff scheduling training and time approval while ensuring high service standards and strong client relationships. The manager supports operations by addressing client needs resolving issues and stepping in to assist with cleaning when necessary.

Experience and Qualifications

Fluent in both English and Spanish (spoken and written)
Valid drivers license with ability to travel between job sites required
Excellent communication and interpersonal skills
Proficient computer skills including Microsoft Excel
Flexible schedule with availability based on operational needs
Previous experience with team leadershippreferred but not required
Ability to lift up to 25-40 lbs and perform physical cleaning tasks as needed

Responsibilities:

Lead training and development for supervisors and cleaning staff through hands-on instruction field coaching and ongoing skill development to ensure consistent quality efficiency and adherence to Schuman Cleaning Systems.
Oversee quality control by inspecting work addressing deficiencies promptly and ensuring all services meet company standards and client expectations.
Manage staffing and scheduling to ensure all jobs are properly staffed shifts are covered and service commitments are met; step in to support crews when operationally necessary.
Provide leadership direction and performance support to supervisors and team members fostering accountability professional growth and a positive work environment.
Respond promptly to client concerns and operational issues implementing timely solutions to maintain service quality and customer satisfaction.
Oversee supplies equipment and company vehicles to ensure readiness safety and cost control.
Ensure accurate timekeeping documentation and compliance with company policies.
Support the Division Manager in daily operations communication and overall performance of the residential division.
Monitor operational expenses and resource usage to support division budget goals.
Support hands on cleaning when necessary

The pay range for this role is $22-$26 per hour.

Required Experience:

Manager

Experience and Qualifications

Fluent in both English and Spanish (spoken and written)
Valid drivers license with ability to travel between job sites required
Excellent communication and interpersonal skills
Proficient computer skills including Microsoft Excel
Flexible schedule with availability based on operational needs
Previous experience with team leadershippreferred but not required
Ability to lift up to 25-40 lbs and perform physical cleaning tasks as needed

Responsibilities:

Lead training and development for supervisors and cleaning staff through hands-on instruction field coaching and ongoing skill development to ensure consistent quality efficiency and adherence to Schuman Cleaning Systems.
Oversee quality control by inspecting work addressing deficiencies promptly and ensuring all services meet company standards and client expectations.
Manage staffing and scheduling to ensure all jobs are properly staffed shifts are covered and service commitments are met; step in to support crews when operationally necessary.
Provide leadership direction and performance support to supervisors and team members fostering accountability professional growth and a positive work environment.
Respond promptly to client concerns and operational issues implementing timely solutions to maintain service quality and customer satisfaction.
Oversee supplies equipment and company vehicles to ensure readiness safety and cost control.
Ensure accurate timekeeping documentation and compliance with company policies.
Support the Division Manager in daily operations communication and overall performance of the residential division.
Monitor operational expenses and resource usage to support division budget goals.
Support hands on cleaning when necessary

The pay range for this role is $22-$26 per hour.

Required Experience:

Manager