Clerk III Guest Services (50)
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Iowa Health Care Department of Guest Services is seeking a 50% Clerk III. Hours to be scheduled between 6:00 AM - 8:00 PM Monday-Friday 7:00a.m. - 6:00p.m. Weekends and rotating holidays. Additional hours as needed.
Under general supervision and demonstrating exceptional customer service welcomes and greets patients and guests to UI Health Care at one of several Information Desks. Provides directions and information on hospital services and amenities on the telephone and in person in compliance with hospital policies. Conducts same as cash transactions and implements service recovery as necessary.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
- Provide excellent customer service to patients families guests and staff maintaining a positive and professional attitude at all times.
Utilizing excellent communication skills provide information directions and assistance for patients and guests on the telephone and in
person.
- Provide service recovery when needed assessing the situation and ensuring service excellence initiatives are met.
- Answer phone calls and provide appropriate responses following customer service standards. Make and transfer phone calls to
appropriate parties when necessary.
- Respect dignity and privacy of all patients and guests carefully observing privacy encounter directives.
- Maintain confidentiality in accordance with UI Health Care and HIPAA guidelines
- Provide wheelchair assistance when needed promoting safety. Arrange patient and guest transport requests via the transport module in Epic.
- Accurately coordinate deliveries to the desk logging items and contacting appropriate departments in a timely manner following proper protocols.
- Maintain record and monitor Lost and Found items utilizing the databases. Field inquiries research items and contact owners.
- Comply with UI Health Care and Guest Services cash handling policies and procedures.
- Provide information on all parking options.
Process valet transactions utilizing the CVPS electronic valet system and appropriate cash register functions.
MINIMUM ELIGIBILITY REQUIREMENTS:
- Any combination of related clerical office experience related undergraduate education and/or post high school clerical training that is the equivalent to two years of full-time employment.
Special Qualifications
- Public contact/customer service
Desirable Qualifications
- Cash Handling
- Ability to demonstrate exceptional service excellence with every patient and guest in a fast-pacedenvironment.
- Must have good communication attention to detail and multi-tasking skills.
- Must be able to demonstrate professional presence.
- Skill in using computer software and operating basic office equipment.
- Must be able to remain in a stationary position for periods of time.
Application Information:
In order to be considered applicants must uploadresume(under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background position is not eligible for University sponsorship for employment authorization.Please email with any questions.
About Company
The University of Iowa is a top-tier public research university in Iowa City—home to more than 32,000 students, offering world-class programs across 200+ fields of study, renowned especially for its creative writing, acclaimed medical center, and balanced excellence in the arts and sc ... View more
