Inside Sales Manager

Prysmian is the world leader in the energy and telecom cable systems industry. Each year the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers copper cables and connectivity for voice video and data transmission for the telecommunication sector.

We are 30000 employees across 50 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do wherever you are based you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian - Join Us

The Inside Sales Manager is responsible for leading coaching and developing the Inside Sales Representative team to achieve sales growth customer satisfaction and operational excellence for the Elevator & Escalator Business Unit. This role ensures the team delivers a superior customer experience manages the quote-to-order process efficiently and supports the businesss profitability and strategic goals. The Inside Sales Manager collaborates closely with Sales Operations Credit and other cross-functional teams to drive continuous improvement and best practices.

The Inside Sales Manager prioritizes the company values in all activities:

DRIVE: We aim to lead the industry evolution combining our ability to develop our people and our business in a clear direction while anticipating customer needs.

TRUST: We want to create an environment of trust that exploits diversity and collaboration where people are empowered to make decisions with integrity.

SIMPLICITY: We bet to simplify anything we can focusing on high value generating activities and timely decisions to boost our Company results.

Key Responsibilities

• Lead mentor and develop the Inside Sales Representative team fostering a high-performance customer-centric culture.
• Set clear goals and expectations monitor performance and provide regular feedback and coaching.
• Oversee the management of customer quotes orders and backlog to ensure on-time delivery and customer satisfaction.
• Ensure proactive follow-up on leads outstanding quotes and customer inquiries.
• Drive adoption of digital tools and systems (e.g. online marketplace) to enhance customer experience and team efficiency.
• Collaborate with Sales Managers to identify threats opportunities and develop strategies for customer retention and growth.
• Monitor and manage team workload prioritizing urgent customer needs and balancing resources.
• Ensure compliance with pricing credit and return policies.
• Analyze sales data and generate reports to provide insights on backlog order status and team performance.
• Lead initiatives to improve processes reduce errors and increase operational efficiency.
• Represent the Inside Sales team in cross-functional meetings and projects.
• Support the professional development of team members through training and skill-building.

Key Job Requirements

• Bachelors degree preferred; relevant experience in sales management or customer service leadership required.
• 3 years of experience in inside sales customer service or related field; prior management experience strongly preferred.
• Strong organizational analytical and communication skills.
• Proficiency in MS Office (Excel Word PowerPoint); experience with CRM/ERP systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to lead motivate and develop a team.
• Technical aptitude and experience in industrial or B2B environments a plus.

Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmians commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please contact us at .

Experience:

Manager