Customer Service (E-commerce)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a detail-oriented and proactive E-Commerce Customer Support Specialist to manage end-to-end after-sales this role you will be the primary point of contact for our customers ensuring a seamless shopping experience by resolving inquiries managing logistics issues and maintaining high satisfaction ratings across major platforms
What Youll Do
- Handle customer inquiries on order status delivery and post-purchase concerns
- Process returns refunds and exchanges per platform policies
- Resolve issues related to damaged missing or incorrect items
- Coordinate with logistics and internal teams for timely resolutions
- Monitor and respond to reviews and feedback across platforms
- Maintain accurate records and prepare reports on common concerns
- Collaborate with teams to improve customer experience and after-sales service
Who You Are
- At least 6 months of experience handling customer inquiries from e-commerce platforms like Shopee Lazada or TikTok Shop
- Strong understanding of order processing returns refunds after-sales support and coordination with logistics/internal teams
- Excellent written and verbal communication skills; able to resolve complaints professionally and efficiently
- Familiar with e-commerce seller tools or dashboards; detail-oriented with strong organizational skills
- Able to multitask and thrive in a fast-paced customer-focused environment
Why Youll Love It
- Competitive Salary
- Performance Review (2 times per year)
- Performance Bonus (1 time per year from 0.5-month to 3-month salary amount) applied after probation
- Annual Paid Leave (15 days)
- HMO (200K Gold Package)
- Monthly Quarterly Annual MVP Awards
- Macbook will be provided
- Quarterly and Annual local awards
- Annual Global Awards (Can win up to 2000 USD)
- All-Hands All Accomodation and Travel Expenses Paid Trip to Once A Year to another country
- Work in professional and dynamic environment
- Good chance to explore new trends in a digital market
- Opportunity to learn most advanced advertising technology platforms
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
AnyMind Group is an end-to-end Brand Enablement Platform with proprietary software that enables individuals and businesses for brand building, manufacturing, e-commerce, marketing, logistics and global expansion.
