ServiceNow domain ITSM architect
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Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Digital pioneer ready to create an impact at scale Look no further! Im Adar Nahari Head of SA&A TT ITSM and Im searching for an expert committed to improving experiences and connectivity.
As a ServiceNow domain ITSM architect
You will be responsible for leading the design implementation and optimization of ServiceNow IT Service Management (ITSM) solutions. You will work closely with different business units to understand their business needs architect scalable solutions and ensure best practices are followed throughout the lifecycle of ServiceNow implementations. This is a role that requires a deep understanding of ServiceNow ITSM capabilities and the ability to translate complex requirements into effective solutions.
You will lead the design and implementation of ServiceNow ITSM solutions ensuring they align with business needs and best practices. You will provide architectural expertise across Incident Problem Change Request Management and Service Catalog collaborating with stakeholders to gather requirements and translate them into scalable efficient and secure solutions. Overseeing end-to-end implementations you will ensure projects are delivered on time and meet business expectations. Additionally you will mentor junior architects and consultants manage stakeholder relationships and conduct workshops and training sessions to enhance internal expertise. Staying up to date with the latest ServiceNow updates and industry trends you will drive continuous improvements across implementations.
Who were looking for
You should have extensive experience (5 years) in ServiceNow ITSM architecture and implementation including on-premise installations. A deep understanding of ITSM modules such as Incident Problem Change Knowledge Service Catalog and Request Management is essential along with a strong background in ITIL best practices and ServiceNow ITIL configurations.
You must have proven experience in designing and delivering complex enterprise-level ServiceNow solutions as well as the ability to lead cross-functional teams and manage client-facing projects. Strong troubleshooting problem-solving and analytical skills are along with excellent communication skills to effectively present technical concepts to non-technical stakeholders.
ServiceNow certifications such as Certified ServiceNow System Administrator or Certified ServiceNow Implementation Specialist are highly preferred. Fluency in English is and proficiency in another Nordic language is a plus.
Additionally desired skills include experience with ServiceNow integrations such as REST SOAP and MID Server as well as knowledge of Agile and Scrum methodologies. Previous experience with ServiceNow platform development including scripting UI customization or Service Portal is a plus. Familiarity with ITIL V4 CI/CD pipelines and SAFe fundamentals will be highly beneficial for success in this role.
We are more than a workplace
Join our inclusive team and collaborate with over 15000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Balticswerepassionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset ensuring everyone feels welcome and valued. When you join usyoullreceive a comprehensive benefits package tailored to your local market opportunities for remote work and more.Youllalso have the chance to earn a bonus based on your performance and Telias results. If you want to make a real impact this is the place where you belong.
Ready to make better happen
Were looking forward to your application by 2026/02/13. Please apply through our recruitment system to keep your data safe as we cant accept resumes via email. Required security clearance and background checks will be performed.
Join us and lets make better happen together!
Required Experience:
Staff IC
Key Skills
- APIs
- Pegasystems
- Spring
- SOAP
- .NET
- Hybris
- Solution Architecture
- Service-Oriented Architecture
- Adobe Experience Manager
- J2EE
- Java
- Oracle
About Company
Telia Norge er et ledende teknologiselskap som bygger samfunnskritisk infrastruktur og leverer innovative produkter og tjenester innen TV, internett og mobil. Vi er Norges største utfordrer og våre om lag 1 900 dyktige medarbeidere jobber hver dag for å u
