Security Training and Operations Team Lead

Range:

Job Description:

We are ready to take this game to the next level and need someone passionate and responsible for the effective management and training of security personnel ensuring that all officers are well-prepared to maintain safety and security across various shifts and locations. This role will focus on ensuring that security operations run smoothly in line with corporate policies and regulatory standards. The position also includes oversight of shift scheduling incident response and the development of training programs to equip security officers with the necessary skills and knowledge to manage different scenarios.

YOUR ROLE IN THE GAME

Reporting to the Manager of Corporate Security Services you will be empowered to implement strategies that enhance operational efficiency and ensure a safe environment. The role requires a highly adaptable individual who can work a variety of schedules including weekends nights and holidays across rotating shifts and multiple locations. The successful candidate will be available for all shift types (day evening and night) and able to respond to emergency oncall needs as required. This position involves direct supervisory responsibilities and demands a strong consistent presence both in operational settings and training environments. A valid Ontario G drivers license in good standing along with access to a reliable vehicle is required.

Training & Development:

• Design develop and deliver modern engaging security training programs that apply adultlearning principles scenariobased exercises practical simulations and interactive training technologies to build operational readiness.

• Conduct comprehensive training gap analyses to proactively identify deficiencies emerging risks skills shortages and opportunities to strengthen and modernize the curriculum.

• Distribute communicate and reinforce updated safety security and training standards ensuring all personnel remain informed compliant and aligned with corporate requirements.

• Maintain administer and continually update the Security InService Training Platform; oversee training records to verify that all mandatory certifications refreshers and compliance requirements are completed on time.

• Ensure all training content remains current by integrating new legislation regulatory requirements industry best practices and evolving security threats update curriculum proactively in response to organizational and environmental changes

• Collaborate with internal business units and external partners to design and deliver security awareness initiatives and educational programs that effectively address organizational needs and operational realities.

• Support Management and Health & Safety by helping maintain the corporate Evacuation Program including the delivery of training and practical instruction to enterprise evacuation teams to ensure effective emergency response.

• Evaluate training effectiveness through direct observation participant feedback performance assessments and documented metrics; adjust content and instructional methods to continuously improve learning outcomes.

• Translate complex concepts policies and emerging security challenges into clear practical training that security officers can apply confidently in daytoday operations.

Supervision:

• Oversee day-to-day security operations across multiple shifts and sites ensuring the safety of employees guests property and assets.

• Coordinate with the manager and other business units to ensure alignment of security measures with operations.

• Lead mentor motivate and evaluate security team addressing performance disciplinary or operational concerns.

• Oversee shift schedules coordinate coverage and requirements.

• Monitor evaluate and approve incident reports daily logs and other officer activities.

• Serve as the primary point of contact during incidents requiring security intervention ensuring a timely and effective response.

• Manage and direct staff during emergencies and non-emergencies providing leadership and support to mitigate risks and resolve situations.

• Ensure security protocols and procedures are consistently followed by all personnel

WHAT YOU BRING TO THE GAME

Knowledge:

• Post Secondary education and/or experience in Criminal Justice Security Management Public Administration or related fields. Candidates must have a strong understanding of physical security principles threat and risk assessment methodologies protective operations and emergency management practices and must demonstrate the highest level of integrity

• Functional knowledge in all acts regulations and legislative requirements governing the security industry in Ontario. This includes a thorough understanding of the Alcohol Gaming Control Act (AGCO) Trespass to Property Act (TPA) the Private Security and Investigative Services Act (PSISA) related regulations industry standards compliance obligations and any other applicable provincial or federal legislation that impacts security operations and service delivery.

• Must possess valid First Aid and CPR certification. BLS Instructor certification is preferred. Candidates who do not already hold instructorlevel certification will be required to obtain it within 90 days of hire with employer support

• Experience designing developing and delivering professional training programs with emphasis on security compliance emergency response and legal obligations.

• Demonstrate proficiency in Microsoft Office Suite (Word Excel PowerPoint) to create reports training curricula presentations and assessments.

Priority will be given to candidates who hold instructor level certifications in one or more of the following areas: First Aid and CPR De-escalation Situational Awareness Incident Management Use of Force Arrest Authorities Disengagement Non Violent Crisis Intervention or other relevant security training programs.

Experience:

• Demonstrate proven handson experience in security operations preferably within a corporate or enterprise environment.

• Bring a minimum of 3 years in a supervisory or teamlead role providing guidance coaching and performance oversight to security personnel.

• Apply strong technical knowledge of access control systems CCTV platforms incident management systems and other core security technologies.

• Possess at least 3 years of experience developing delivering and evaluating training programs with a focus on safety security emergency response and compliance.

Skills:

• Interpersonal skills

• Analytics and critical thinking skills

• Excellent written and oral communication skills

• Exceptional presentation skills

• Creative acumen

• Detail oriented

• Ability to remain calm under pressure and lead a team in high-stress situations.

• Strong decision-making and problem-solving abilities.

BENEFITS OF JOINING THE WINNING TEAM

• Group Benefits Plan: Eligible employees and dependents have access to comprehensive employer-paid group benefits coverage (permanent employees only).

• Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.

• Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).

• Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.

• Growth Focus: Become your best self with access to new opportunities and personalized support programs.

• Comprehensive Learning: 24/7 access to robust online learning programs.

• Equity diversity and inclusion: Core to OLGs culture empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you interested applicants please apply online by February 22 2026.

Please Note: Unless otherwise specified all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn we encourage you to applyeven if you dont meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act 1999 SO 1999 c 12 Sch L and the Employment Standards Act 2000 S.O. 2000 c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws OLGs Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection please contact 800-70 Foster Drive Sault Ste. Marie ON P6A 6V2.