EN Reservation Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a full-time Reservation Agent to support our Reservation Department.
As our next Reservation Agent you will be:
- Responsible for all reservations over the phone by fax or internet e-mail and handles all associated operations
- Increases and optimises room sales in line with the brand and hotels sales policy
- In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
- Follows up the administration of reservations very thoroughly making check-in operations easier for the front desk team.
- Handles reservations by applying the various step-by-step processes defined by the brand.
- Enters reservation details precisely and correctly.
- Ensures that information is passed on to the people concerned.
- Confirms the reservation; takes care over written communications.
- Communicates and cooperates with the other hotel departments.
Qualifications :
- Guest focused personality is essential
- Experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
