Customer Liaison Officer
Share
Job Location:
Cheshire West and Chester - UK
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Liaison Officer
About the Role
We are seeking a proactive and customer-focused Customer Liaison Officer to join our this role you will act as the primary point of contact for our customers ensuring every interaction is handled with professionalism empathy and efficiency. You will play a key role in enhancing the customer journey by resolving issues building strong relationships and contributing to continuous service improvement.
If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced people-focused environment we would love to hear from you.
Key Responsibilities
Customer Interaction & Support
Serve as the main point of contact for customers via phone email and in-person meetings.
Provide accurate and timely information regarding products services pricing billing and general enquiries.
Investigate and resolve customer complaints by working closely with internal departments to implement effective solutions.
Maintain a professional courteous and empathetic approach in all customer interactions.
Relationship Management
Build and maintain strong long-lasting customer relationships.
Proactively gather customer feedback to identify improvement opportunities.
Work alongside sales and account management teams to identify upselling or cross-selling opportunities.
Record Keeping & Reporting
Accurately record customer interactions issues and resolutions within the CRM system.
Prepare reports on customer trends feedback and recurring issues for management review.
Ensure all customer data is handled in accordance with data protection regulations.
Process Improvement
Identify opportunities to improve customer service processes and enhance efficiency.
Collaborate with cross-functional teams to implement service improvements.
Stay informed about industry best practices and emerging customer service technologies.
Customer Education & Outreach
Develop and share educational materials to help customers maximize product or service value.
Support outreach campaigns promoting new features updates and events.
Participate in customer-focused seminars webinars and events.
Skills & Experience
Bachelors degree in Business Administration Marketing Communications or related field (or equivalent experience).
Proven experience in customer service client relations or a similar customer-facing role.
Excellent verbal and written communication skills with strong empathy and interpersonal ability.
Strong problem-solving skills with a proactive solution-oriented mindset.
Proficiency in CRM systems and Microsoft Office Suite.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Positive attitude resilience and a genuine commitment to exceptional customer service.
Why Join Us
Opportunity to make a meaningful impact on customer satisfaction and business growth
Collaborative and supportive team environment
Professional development and growth opportunities
Competitive salary and benefits package
Driven by values powered by inclusion.
At OCU our values guide everything we do: integrity collaboration respect innovation and one company united. They shape how we work with our clients communities and each other. We believe that inclusion is more than a principle its the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive we create a workplace where diverse perspectives are valued and everyone feels they belong.
Together we build stronger teams deliver better outcomes and grow in ways that reflect the communities we serve. If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together.
If you are invited to progress in the recruitment process will you require any reasonable adjustments to support you Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Established in 1994 OCU Group is one of the fastest growing utility engineering contractors in the UK with a long successful track record in delivering customer-focused civil engineering solutions.Working directly with many of the countrys leading blue-chip power water telecoms and ra ... View more
