Internal Communications & Engagement Senior Manager

Job Title: Internal Communications & Engagement Senior Manager
Location: Hybrid Working London N3 / EC4M / Remote
Working Hours: Monday to Friday 35-hour week (Flexitime)
Reporting To: People & Culture Director

Salary Range: 65000 - 75000

About BKL

BKL is a Top 40 accountancy and advisory business supporting a diverse client base from entrepreneurs and high-net-worth individuals to ambitious owner-managed businesses and multinational groups. With a legacy spanning over 130 years weve evolved into a modern purpose-driven business that balances profit with impact.

We are proud to be a certified B Corp reflecting our commitment to sustainability transparency and responsible governance. As a member of DFK International we support clients locally and internationally with cutting-edge expertise and a personal touch.

We believe all clients deserve the same level of care innovation and excellence.

About the Team

Youll be joining our People and Culture team a close-knit team of 12 covering People & Culture Managers People Services Talent Acquisition and Talent & Development. We work collaboratively across the business to support leaders and employees at every stage of the employee lifecycle.

At the heart of what we do is a genuine care for our people. Were passionate about creating a positive employee experience building an inclusive culture and making sure employees feel supported listened to and valued. As a team were thoughtful human in our approach and committed to doing the right thing for our people and the business.

A message from the hiring manager:

If you want a role where your work genuinely lands with people and shapes how a whole business feels this is it. Youd be joining a supportive thoughtful team who care about doing the right thing for our people a group who communicate openly work collaboratively and will value your ideas from day one. If youre someone who believes in clear honest communication and wants to help connect our people our culture and our story in a way that feels real and makes a real difference then please read on.

Your Opportunity

Were looking for an Internal Communications Senior Manager who believes communication should feel human. This role is about connecting with our people with clarity honesty and authenticity. Youll help shape how we talk to each other as a business: telling our story supporting our leaders and making sure everyone feels informed involved and valued. If youre passionate about creating genuine transparent communication that brings people together and makes work feel meaningful this is a brilliant opportunity to make a real impact.

How Youll Make a Difference

In this role you will:

Strategic Internal Communications

• Develop and deliver a cohesive internal communications strategy aligned to business priorities culture and engagement goals.

• Partner with senior leaders to shape messaging that drives clarity transparency and organisational alignment.

• Translate complex organisational initiatives (e.g. transformation engagement insight rollout brand alignment people initiatives/programmes) into clear compelling narratives employees can understand and connect with.

• Use data insights and feedback loops to continually refine and improve communication impact and reach.

• Curate and maintain a dynamic engagement calendar that offers a diverse and inclusive mix of activities across the year.

• Monitor uptake and participation levels across teams and offices adjusting communications and formats to maximise reach and involvement.

• Work closely with People Social Committees and Employee Networks to plan activities that reflect our culture values and the needs of different employee groups and service lines.

• Proactively identify opportunities to introduce new engagement moments that keep our calendar fresh varied and relevant.

• Promote events and initiatives in a way that is clear inspiring and accessible ensuring employees understand the purpose and feel encouraged to take part.

• Gather feedback from participants and nonparticipants to continually refine our approach and remove barriers to engagement.

• Ensure engagement activities are communicated early clearly and consistently so employees can plan ahead and feel genuinely invited to participate.

• Partner with People & Culture Managers and stakeholders to ensure activities are delivered well and that followup stories highlights and appreciation are shared across the service lines and business.

Leadership Communication Support

• Business Partnering with Head of Departments (Client facing & Support Services) to Prepare highquality briefings scripts speeches and leader messages for the CEO and senior executives.

• Coach and influence leaders on communication tone style and channels to maximise authenticity and engagement.

• Lead communications for key employee listening moments including survey launches results follow-up actions and progress updates.

Content Creation & Editorial Excellence

• Own and manage the organisation-wide editorial calendar across all channels.

• Produce engaging brand-aligned written content including all-employee emails intranet stories newsletters video scripts and talking points.

• Ensure consistency in messaging across all touchpoints maintaining a clear narrative around strategy culture and employee experience.

• Uphold high editorial standards ensuring accuracy clarity and accessibility for diverse audiences.

Channel Management & Innovation

• Oversee the internal communication channels ecosystem (intranet Teams newsletters digital signage events leadership forums).

• Continuously assess channel performance and introduce new formats or platforms to improve reach and effectiveness.

• Drive adoption of communication best practices across the business ensuring messages are timed targeted and relevant.

Stakeholder & Change Communication

• Act as a trusted advisor to functional leads on communication for projects change initiatives and business updates.

• Develop endtoend comms plans to support change ensuring employees understand the why the impact and the benefits.

• Partner closely with People Strategy & Engagement on cultural programmes EVP communication events and engagement campaigns.

Employee Engagement & Culture Amplification

• Curate and maintain a dynamic engagement calendar that offers a diverse and inclusive mix of activities across the year.

• Identify key initiatives/moments which are important to the Business and run related Monitor uptake and participation levels across teams and offices adjusting communications and formats to maximise reach and involvement.

• Work closely with People Social Committees and Employee Networks to plan activities that reflect our culture values and the needs of different employee groups and service lines.

• Proactively identify opportunities to introduce new engagement moments that keep our calendar fresh varied and relevant.

• Promote events and initiatives in a way that is clear inspiring and accessible ensuring employees understand the purpose and feel encouraged to take part.

• Gather feedback from participants and nonparticipants to continually refine our approach and remove barriers to engagement.

• Ensure engagement activities are communicated early clearly and consistently so employees can plan ahead and feel genuinely invited to participate.

• Partner with People & Culture Managers and stakeholders to ensure activities are delivered well and that followup stories highlights and appreciation are shared across the service lines and business.

Measurement & Continuous Improvement

• Define and track KPIs to evaluate communication effectiveness and employee reach.

• Use insights to drive content decisions and influence leadership on communication improvements.

Youll Be Ideal for This Role If You Have:

• Proven experience in internal communications or employee engagement ideally in a complex scaling organisation.

• A track record of developing and delivering strategic internal communications aligned to business priorities and culture.

• Experience partnering with senior leaders including shaping messages and coaching on tone and impact.

• Excellent communication skills both written and verbal with the ability to tailor content and messages to different audiences and channels

• Creative and innovative with the ability to produce engaging and inspiring content and campaigns.

• Strong project management and organisational skills with the ability to plan prioritise and deliver multiple tasks and projects within deadlines and budgets.

• High level of digital and technical skills with the ability to use and manage various internal communication tools and platforms such as intranet newsletters social media and events

• Analytical and data-driven with the ability to monitor and measure the effectiveness and impact of internal communication and engagement activities using feedback and analytics

• Collaborative and supportive with the ability to build and maintain strong relationships with internal stakeholders across the firm and act as a liaison between different functions and departments

• Experience in working with remote or hybrid teams

• Knowledge and understanding of our sector and industry

• Experience in using or implementing an online internal communication platform

Our Values

At BKL we live by five core values:

• Think Big Be curious brave and open to new ideas.

• In It Together Collaborate care and build an inclusive culture.

• Take Pride Strive for excellence and believe in your impact.

• Do the Right Thing Act with integrity honesty and fairness.

• Enjoy It Bring your whole self to work and have fun doing it.

Working With Us: Your Benefits Wellbeing & Development

At BKL were committed to creating a people-first workplace where everyone can thrive. We offer a carefully curated benefits package wellbeing support and meaningful development opportunities that empower you to grow your career.

Snapshot of our Benefits Package

Weve designed a flexible sustainable set of benefits to support your life at work and beyond:

• Private Medical Insurance (PMI) including mental health cover hospital treatment & 24/7 GP access

• Health Cash Plans covering everyday costs like dental optical & physiotherapy and an Employee Assistance Programme

• Pension scheme helping you save for retirement in a tax-efficient way

• Group Life Assurance peace of mind with financial protection for your loved ones

• Cashback & savings portal discounts across hundreds of high-street and online retailers

• Cycle to Work Scheme spread the cost of a new bike and accessories tax-free

• Electric Vehicle Scheme sustainable transportation options that include roadside support and servicing

• Free Mortgage Advice expert guidance for your home-buying journey

• Season Ticket Loan support with travel expenses

• Enhanced Family Leave generous leave policies for family-related needs

• Holiday Entitlement generous entitlement which increases with promotion

Development & Growth

We dont just offer jobs we support careers:

• Clear development pathways and progression frameworks

• Professional qualifications support including study time and funding

• Internal mentoring coaching and buddying schemes

• Leadership development programmes to help you grow with us

• Regular check-ins and performance conversations driven by your goals not just metrics

Take Your Next Step

Ready to grow your career with a company that balances ambition with purpose Apply today and discover how far you can go at BKL.

Our recruitment process typically involves three stages:

1. An introductory Teams call with our Talent Acquisition team.

2. A first-stage interview with two team members.

3. A final interview at our London office including a tour to give you a feel for our working environment.

Compliance & Equal Opportunities

In addition to the responsibilities listed above you will be required to undertake GDPR training in order to fully understand the regulations and ensure all work is carried out in a compliant manner.

As part of any recruitment process BKL collects and processes personal data relating to job applicants. BKL is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

BKL is an equal opportunities employer and positively encourages applications from suitably qualified candidates eligible to work in the UK.

We know you have a lot to offer which is why we want to give you the freedom to thrive no matter who you are or what your background is. You will have every opportunity to use your creativity in how you approach your work and the support to innovate.

Inclusion diversity and talent development are a fundamental aspect of who we are and we welcome applications from candidates who share and champion these values. You will play an integral part in helping to make BKL a great place to work with a sense of belonging for everyone.

High challenge high support

If you enjoy problem-solving and a fast-changing environment you will thrive in this role.

As in all BKL roles you will be able to take a flexible approach: balancing independent work with teamwork and remote working with time in the office with colleagues.

You can get an insight into life at BKL here.

Were proud to be one of the few Certified B Corporations in the accountancy joining us youll become part of a business thats committed to balancing profit and purpose.

Take your next step

If this sounds like the role for you wed be delighted to discuss the career you could build at BKL.

By applying you consent to the processing of your personal data for recruitment purposes in line with UK GDPR. Your information will be used securely only for recruitment and wont be shared without your consent. For details see our Privacy Policy - BKL