Customer Success Manager

Join Cafeyn: Where Innovation Meets Inspiration
Cafeyn is more than a platform it is transforming the way people access and experience content. Since 2006 weve grown in a fast-evolving market adapting to become a leading digital reading service with over 2 million users worldwide. Cafeyn gives readers unlimited personalized access to thousands of newspapers and magazines curated to fit their tastes and delivered seamlessly across devices.

Our mission
To empower individuals with access to trusted high-quality content that fosters personal growth and discovery. Whether its through the comprehensive collection of news and features on Cafeyn the digital publishing solutions of Milibris the fun and educative content for children on Kidjo or the collections for manga lovers by Cafeyn stands at the forefront of digital content experiences.

Your team & responsibilities

In a context of growth and integration of new international catalogs (notably Readly) the France Content Team is strengthening with the creation of a Customer Success Manager (CSM) role.

This role is designed as a direct complement to the Lead Content Manager with a focus on publisher relationships operational excellence and process automation.

(The automation initiatives may later be extended cross-functionally during the merger with Readly.)

Your missions

1. Publisher Relationship & Partner Satisfaction

• Act as the primary operational point of contact for publishers (France and international)

• Ensure regular follow-up: onboarding distribution quality incidents product updates

• Anticipate and formalize publisher needs and propose concrete solutions

• Contribute to building a mature long-term partnership focused on mutual value creation

2. Support to the Lead Content Manager

• Work closely with the Lead Content Manager on managing the publisher portfolio

• Take ownership of operational topics to free up strategic time

• Contribute to content initiative prioritization and execution

• Proactively suggest continuous improvement initiatives for the teams practices

3. Automation & Processes

• Map existing processes related to publishers and catalog management

• Implement automated processes (onboarding reporting quality monitoring communication)

• Work with Product Production Tech Business and Data teams to improve reliability and scale workflows

• Document processes and contribute to building a strong operational culture

• Adapt standardize and deploy these processes across all geographical entities during the merger with Readly

4. International Catalog Integration (Readly)

• Facilitate the integration of the international catalog into the Cafeyn ecosystem

• Coordinate exchanges between local and international teams

• Harmonize standards (quality metadata formats processes)

• Ensure a consistent publisher and user experience at an international scale

5. Additional Responsibilities

• Operational support to the Content team on events or strategic projects

• Onboarding and monitoring of advertisers (brand content)

• Integration and follow-up of diversification projects (video & podcast)
  

Who are we looking for

You are at the right place if you have

• Proven experience in Customer Success partnerships or operations ideally in media digital or SaaS environments

• Strong ability to structure prioritize and automate

• Comfortable working in complex multi-stakeholder and international environments

• Excellent interpersonal skills with a strong sense of service and results

• Analytical pragmatic and solution-oriented mindset

• Professional English required
  

This role is for you if

• You enjoy being at the heart of execution without losing sight of the bigger picture

• You know how to keep a machine running and improve it while its running

• You are as comfortable with publishers as you are with tools processes and dashboards

• You see Customer Success as a strategic lever not a support function

Hiring process

1. HR Interview with Léa Talent Acquisition Manager

2. Hiring manager Interview with Eric our Chief Content Officer

3. Case study that you will present to Eric and Nicolas our Strategic Finance and Data Manager

4. Peer Interview with the content team

Perks & benefits of working at Cafeyn

• Classic package

We provide a Swile card for your meal vouchers Sidecare health insurance and a mobility package to reimburse your transport subscription.

• Sports

We have a partnership with Wellpass that gives you access to fitness classes and wellness activities for both exercise and relaxation as you want.

• Mental Health

You have an access to our mental health platform teale where you can book appointments with your psychologist or monitor your mental health.

• Hybrid policy

We allow you to work remotely two days per week.

• Cafeyns access

We provide you with a VIP code for Cafeyn giving you unlimited access to all content on our platform.

• Team life

We organize four office meet-ups per year. These occasions allow us to gather with our international offices celebrate company updates and spend quality time together.

You dont have to match all the requirements if you feel this offer could be a great opportunity for you reach out anyways! We hire based on talent and we promote inclusivity inside Cafeyn and strongly believe that our culture is strongest when it is the most diverse.