OCM Level 2

Job Title: OCM Level 2

Location: Remote

Duration: 6 Months Contract

Job Description:

Role Overview

Top 3 skills: Enterprise Change management stakeholder engagement Project & Risk management

Soft Skills Needed: strong communication skills

Project person will be supporting: IGA/Guardian implementation

Job Description:

This position will utilize modern OCM best practices to deliver clear and concise user experiences for a large-scale enterprise-wide initiative. The following core skills and characteristics are needed:

Change Management Expertise

• Refine lead and execute OCM plans enabling faster adoption greater utilization and higher proficiency
• Develop and deliver training to multiple impacted groups of users in a hybrid diverse work environment.
• Use metrics to measure adoption and adjust strategies and approach as needed.
• Preferred: Certification(s) PROSCI Change Guide or LaMarsh

• Stakeholder Engagement

• Skilled in building trust and influencing at all levels-executives managers and end-users.
• Tailor approaches by stakeholder group and adapt messaging for different audiences.
• Create journeys and experiences based on audience or persona.
• Project & Risk Management
• Coordinate change activities with project timelines.
• Identify and escalate risks while managing multiple workstreams.
• Communicate status updates blockers and priorities to key stakeholders engaging the right cross-functional teams.
• Proven problem solving and organizational skills

Key Responsibilities:

• Facilitate discovery with stakeholders
• Conduct readiness assessments evaluate results and present findings in a logical and easy-to-understand manner
• Develop a set of actionable and targeted change management plans -- including communication plan sponsor roadmap coaching plan training plan and resistance management plan
• Implement the Kroger Organizational Change Management (OCM) framework to manage the people side of change caused by change and transition
• Present solutions to multiple stakeholders for review and feedback
• Measure progress/behaviors and apply pivot approach if necessary
• Coordinate conduct and measure training deployment and competencies
• Provide direct support and coaching to front-line managers and leaders as they help their direct reports through transitions