SRE

As an Application Tech Support Practitioner your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues ensuring that our world-class systems operate smoothly. Your role requires exceptional communication skills to convey technical information clearly and effectively while also leveraging your deep product knowledge to design and implement resolutions for client issues. You will be dedicated to maintaining high-quality service and support ensuring client satisfaction and system reliability throughout your daily interactions. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for system reliability and performance.- Engage in continuous learning to stay updated with the latest technologies and methodologies in site reliability engineering. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong understanding of incident management and response strategies.- Experience with monitoring and alerting tools to ensure system uptime.- Familiarity with cloud infrastructure and services.- Ability to troubleshoot complex technical issues effectively. Additional Information: - The candidate should have minimum 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full time education is required.