Guidewire Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting industry solutions business process services IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: Guidewire Service Delivery Manager
Location: Hyderabad/Bangalore/Chennai/Pune/Noida/Gurgaon
Work Type: Hybrid
Job Type: Full Time
Job Description:
- Manage end-to-end AMS operations for Guidewire applications overseeing incident problem change and release management processes.
- Provide strong technical leadership across Guidewire modules (PolicyCenter / BillingCenter / ClaimCenter) including configuration integration data model and batch jobs.
- Handle all types of production issues including high-severity incidents minor defects enhancements service requests and stability improvements.
- Lead L1/L2/L3 support activities ensuring timely triaging resolution SLA adherence and effective escalation management.
- Manage ticket workflows in ServiceNow ensuring proper categorization prioritization assignment tracking and closure.
- Drive operational governance through Azure DevOps (ADO) using boards for backlog and sprint planning repos for version control and pipelines for CI/CD deployments.
- Conduct root cause analysis (RCA) implement preventive measures and drive continuous improvements in the AMS support model.
- Coordinate and lead major incident bridge calls ensuring quick decision-making and communication with cross-functional teams.
- Monitor AMS KPIs dashboards and operational metrics providing regular performance and trend reports to stakeholders.
- Collaborate with architects developers QA infrastructure and business teams to resolve complex functional and technical issues.
- Work closely with stakeholders to manage expectations prioritize work and ensure operational transparency.
- Lead and mentor a team of AMS engineers by managing workload providing technical guidance and driving team performance.
- Ensure compliance with ITIL processes and align support operations with organizational standards and best practices.
- Support release cycles deployments and environment coordination activities within Guidewire and Azure ecosystems.
- Demonstrate strong understanding of insurance domain workflows (P&C) policy lifecycle billing processes and claims operations.
- Manage cross-geographical team collaboration shift rotations and overall AMS resource planning.
- Drive documentation quality knowledge base creation SOP updates and onboarding materials for support teams.
- Ensure platform stability through proactive monitoring performance optimization and environment health checks.
- Engage in stakeholder interactions business reviews and management reporting for AMS performance and improvements.
TekWissen Group is an equal opportunity employer supporting workforce diversity
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
