Help Desk Data Entry Analyst (Hybrid)

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Help Desk Data Entry Analyst (Hybrid)

Location: Indianapolis IN

Duration: 09 Months

Job Description:

The Helpdesk Data Entry Analyst at the client plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.

This position serves as a key link between technology and end-users assisting healthcare providers public health staff and other stakeholders in resolving system-related issues.

Ideal candidates will have a strong background in data entry customer service and attention to detail to maintain clean reliable health data. The role requires excellent communication skills problem-solving abilities and a commitment to supporting public health systems and workflows.

Key Responsibilities:

Respond to inquiries from healthcare providers public health agencies and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
Utilize data tools and matching algorithms to identify and correct data integrity issues.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Assist in testing system updates and enhancements.

Required and Desired Skills:

Experience in a helpdesk or healthcare support role	Required	4	Years
Experience with deduplication tools data matching or record linkage techniques	Required	4	Years
Excellent communication and customer service abilities	Required	4	Years
Knowledgeable with ticketing systems (e.g. ServiceNow) and Microsoft Office Suite	Required	4	Years
Strong analytical and problem-solving skills	Required	4	Years
Familiarity with immunization information systems	Highly desired	4	Years
Experience working with state or local public health departments	Nice to have	4	Years
Understanding of HIPAA and data privacy regulations	Nice to have	4	Years

Job Title: Help Desk Data Entry Analyst (Hybrid) Location: Indianapolis IN Duration: 09 Months Job Description: The Helpdesk Data Entry Analyst at the client plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional custom...