Business Process Training Lead

Easton, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

The Process Training Lead manages the design development and delivery of role-based process and system training across Victaulics global user community. This role partners with stakeholders across manufacturing branch operations supply chain sales customer care quality tools and rentals fabrication and finance to support consistent effective process execution.

The scope of training includes Victaulics mission-critical Enterprise Resource Planning (ERP) processes and integrated systems including but not limited to Infor M3 Adobe Commerce Cloud Salesforce and related applications. The Process Training Lead works closely with Victaulic IT and Global Process Owners (GPOs) to deliver accurate engaging learning experiences that drive process adherence system proficiency skill development and organizational performance.

Using Victaulic-approved Organizational Change Management (OCM) and Learning & Development best practices the Process Training Lead ensures users are prepared engaged and capable of effectively executing their roles. This position plays a key role in supporting go-live readiness and post-implementation stabilization by aligning training to business outcomes role expectations and behavioral adoptionnot just knowledge transferand by ensuring training documentation remains current as processes evolve.

Key Responsibilities:
Program Ownership & Governance

End to end accountability and project management for the Project Unite Training Program.

Build rapport quickly with executive leadership vendors establishing credibility through business acumen and instructional design expertise.

Serve as the primary training lead for Project Unite partnering with IT OCM GPOs and Workstream Leads to align training strategy with overall project timelines readiness milestones and governance decisions.
Identify and escalate training-related readiness risks and partner with project leadership to define mitigation plans.

Needs Analysis & Design

Conduct training needs assessment and training gap analysis for impacted users in collaboration with Victaulic Global Process Owners (GPOs) and Workstream Leads (WSLs).
Oversee the Instructional design of training materials for the Project Unite Enterprise Resource Planning (ERP) software suite targeting end users vendors and/or customers with complementary learning experiences.
Define role-based learning paths that clearly articulate what is changing what is expected and how success is measured for each impacted group.

Development & Quality Assurance

Manage a team of internal and/or external training developers that will build the materials designed and provide feedback and quality assurance for the final materials.
Coach Partner with Victaulic training delivery Subject Matter Experts (SMEs) on train-the-trainer best practices that encourage participation and authentic skills practice.
Establish training quality standards and review checkpoints to ensure accuracy consistency and usability across global regions.

Delivery & Facilitation

Identify and engage Victaulic Subject Matter Experts as trainers and design an effective train-the-trainer program that equips them to confidently and consistently delivers high-quality training within their functional areas.
Manage delivery of virtual in-person and blended learning experiences using adult learning principles and experiential methods.
Coordinate logistics for learning events including confirmation of rosters uploading materials to Victaulic University (LMS) technology setup for instructor-led training and venue requirements.
Evaluate training delivery feedback and adapt facilitation approaches based on participant needs group dynamics and cultural contexts.

Adoption Reinforcement & Transfer of Learning

Partner with Victaulic Subject Matter Experts Instructional Designers and ePMO & Operational Excellence to refine program content based on delivery insights.
Partner with leaders to reinforce new behaviors post-training and support sustained adoption beyond initial rollout.
Plan spot audits to assess participant skill demonstrations and provide developmental feedback.

Measurement & Continuous Improvement

Establish metrics to evaluate training effectiveness learner readiness and skill proficiency.
Monitor training completion proficiency indicators and post-go-live feedback to assess readiness and inform continuous improvement efforts.
Conduct ongoing assessment and continuous improvement of the Project Unite Training Program.

Capability Building & Innovation

Share observations about skill gaps emerging needs and program effectiveness with ePMO & Operational Excellence and workstream leadership.

Contribute insights from delivery experience to inform program redesign and measurement strategies.
Oversee execution plan to support participants transfer of learning back to the workplace through action planning and follow-up.
Customize examples case studies and application exercises to reflect participants business challenges and regional contexts.
Stay current with technical training techniques adult learning research and business user development trends.
Work with Victaulic and software vendor centers of excellence to remain current of the latest software update and training improvement opportunities.
Seek out new methods and approaches to enhance end user engagement and learning transfer.
Conduct assessment and continuous improvement of the Project Unite Training Program.

Qualifications:

5 years of experience supporting ERP implementations in an organizational change and training capacity.
Experience with training program management and leadership of training teams in corporate environments.
Demonstrated ability to confidently seek alignment with senior leaders and diverse audiences.
Strong understanding of adult learning principles behavioral change and ERP competencies.
Excellent communication interpersonal and group management skills.
Experience with virtual facilitation platforms (Teams etc.) and learning technologies.
Cultural awareness and experience facilitating across global audiences preferred.
Hands-on experience with Infor M3 and Cloud based applications preferred.
Willingness to travel up to 10% for in person training program evaluations and stakeholder engagement.
Ability to operate effectively in fast-paced complex transformation environments and exercise sound judgment when balancing speed quality and readiness.

This position is not eligible for visa sponsorship.

EEO Statement: Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race gender color religion national origin age disability veteran status sexual orientation genetic data or other legally protected status

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Victaulic Staffing Partner Communication Policy

All staffing agencies are strictly forbidden from directly contacting any Victaulic employees except those within the Human Resources/Talent Acquisition team. All communications inquiries and candidate submissions must be routed through Victaulics Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership cancellation of the current contract and/or the imposition of a mandatory probation period before any future business can resume. Additionally non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.

DescriptionThe Process Training Lead manages the design development and delivery of role-based process and system training across Victaulics global user community. This role partners with stakeholders across manufacturing branch operations supply chain sales customer care quality tools and rentals f...