Boeing Tour Operations Manager

Company:

The Boeing Company is seeking a Boeing Tour Operations Manager to join the team in Mukilteo WA.

Boeing Stores Inc. is a fully integrated global subsidiary of The Boeing Company and internally recognized as the Boeing Brand Experience Team. It is responsible for extending and protecting Boeings brand through face-to-face and digital brand experiences. Branded merchandise management includes product development and marketing through internal and external global channels physical retail mobile digital wholesale internal merchandise support and consumer product licensing. Experiences include multi-site tours (Everett Renton and Charleston SC) and Boeing Future of Flight (BFoF). This public attraction offers a variety of immersive and interactive experiences including the well-known Boeing Factory Tour. Boeing Stores Inc. operates as a business operation with Profit and Loss (P&L) responsibility.

The Boeing Brand Experience team is seeking a manager to lead all public and internal tour operations while prioritizing the delivery of high-quality engaging and informative tour experiences. Reaching a wide range of stakeholders and customers this leader will ensure tours align with our brand and business objectives while maintaining safety and security standards and continuously improving visitor engagement training storytelling and operational excellence.

Position Responsibilities:

• Oversee daily operations of public and internal tours ensuring adherence to safety security and visitor access protocols

• Lead coach and schedule a team of tour guides to deliver consistent accurate and compelling tours

• Manage tour operations P&L and business development growth strategy

• Partner closely with Communications to develop and refine tour content scripts and interpretive elements to communicate Boeing brand culture and business priorities

• Monitor visitor experience and operational KPIs; collect and analyze feedback to drive continuous improvement and best-in-class tour experiences

• Coordinate with cross-functional partners (facilities security communications and site operations) to support tour logistics special tours and events

• Recruit onboard and deliver training programs for guides focused on storytelling customer service safety and Boeing subject matter

• Represent the tour program as an integrated element of BFoF and Boeings brand experiences

• Contribute to strategic initiatives that leverage tours for brand recruiting and stakeholder engagement

• Prepare regular reports on tour performance guest demographics satisfaction and program impact

Success Metrics

• Guest satisfaction / Net Promoter Score (NPS)

• Tour attendance vs. capacity utilization

• Guide training completion and performance metrics

• Growth in strategic bookings (e.g. recruiting events partner visits)

• Reduction in operational issues or visitor complaints

• Proficiency with common office software (email calendar spreadsheets reservation systems)

• Capability to work a flexible schedule including occasional weekends evenings and special events

Core Competencies

• Leadership: motivates and develops a front-line team; provides clear direction and feedback

• Customer Focus: prioritizes excellent guest experience and adapts to guest needs

• Communication: clear engaging verbal and written communicator

• Problem Solving: anticipates and resolves operational issues quickly

• Collaboration: works effectively with partners across the enterprise

• Attention to Detail: enforces safety security and compliance standards

Basic Qualifications (Required Skills/Experience):

• Bachelors degree or equivalent experience preferably in hospitality communications tourism museum studies marketing education or related field

• 1 years of supervisory or team lead experience in visitor services tours hospitality or related customer-facing operations

• Strong oral communication and storytelling capability; comfort presenting to diverse audiences

• Demonstrated organizational skills and capability to manage scheduling logistics and multiple priorities

Preferred Qualifications (Desired Skills/Experience):

• 3 years related work experience or an equivalent combination of education and experience
• Prior experience in budget or P&L management in the public attraction sector

Conflict of Interest: Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $93500 $126500

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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