Associate Director, Patient Support Services

Department:

Location:

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare work is rewarding both professionally and personally because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative diverse fast-paced environment and share in our mission to identify develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients courage community and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

Position Summary:

The Associate Director Patient Support Services is responsible for managing the operations of the patient support program copay vendors field team support and project management within Hub addition this individual will have the ability to multitask prioritize and manage shifting responsibilities in a dynamic cross-functional teamwork environment. The ideal candidate will have a proven track record of program launch and innovation within Hub services centered around patient experience.

Responsibilities:

• Lead and manage the operations of the Hub program while supporting field-based roles with various stakeholders.

• Collaborate cross-functionally with internal stakeholders to strategize for delivering a best-in-industry patient experience through appropriate patient support programs services educational materials and other tactics designed to assist with adherence and patient engagement.

• Monitor volume trends and ensure adequate staffing is available to meet all patient service objectives and goals.

• Manage project timeline/deliverables with all stakeholders while fostering collaboration and accountability.

• Act as a primary contact and subject matter expert for Hub services and program vendors serving as a resource to all stakeholders. Experience with copay support programs is required.

• Maintains a compliant patient-centric approach in all that we do.

Education/Experience Requirements:

• Bachelors degree within Business Healthcare or Life Sciences discipline required. Equivalent combination of education and applicable job experience may be considered.

• A minimum of 8 years relevant experience within the pharmaceutical/healthcare industry in a variety of progressively responsible positions including at least 5 years of Hub Services

• Program management vendor management and experience in a leadership role are required.

• Specialty pharmaceutical nephrology rare disease REMs Clinical experience preferred.

Additional Skills/Experience/Requirements:

• The ideal candidate will embody Traveres core values: Courage Community Spirit Patient Focus and Teamwork.

• Ability to work in a fast-paced environment centered around improving the patient journey.

• Successful record of creating and leading complex project plans timelines budgets and critical paths.

• Experience launching and supporting a Hub program(s) with multiple stakeholders.

• Strong professional experience in a similar role within the pharmaceutical industry preferably small molecule pharmaceuticals.

• Well organized with the ability to multitask prioritize and manage shifting responsibilities in a dynamic cross-functional teamwork environment.

• Excellent collaboration skills with strong attention to detail and the ability to multi-task and manage complexity.

• Strong interpersonal and organizational skills and excellent verbal and written communication skills are required.

• Ability to adapt to modification and changes to project plans demonstrating flexibility to implement new strategies and tactics to accommodate these changes.

• Ability to travel (20%) domestic and internationally.

• All positions have an essential job function to be able to perform face to face work with colleagues and/or onsite in San Diego. No role is expected to be 100% remote.

• Travere will require proof of vaccination status to perform onsite face to face work or to become employed.

Total Rewards Offerings:
Travere provides comprehensive total rewards offerings that demonstrate our commitment as a diverse equitable people-centric and pay-for-performance organization.

Benefits: Our benefits include premium health financial work-life and well-being offerings for eligible employees and dependents wellness and employee support programs life insurance disability retirement plans with employer match and generous paid time off.

Compensation: Our competitive compensation package includes a combination of both cash compensation (base pay and short-term incentive) and long-term incentive compensation (company stock) designed to recognize retain and reward employees.

Target Base Pay Range:

*This information is current as of the date of this posting and may be modified in the future. Actual pay offered to a candidate will depend on a variety of factors including the candidates experience education skills and location.

Travere will accept applications on an ongoing basis until a candidate is selected for the position.

Travere Therapeutics Inc. is an EEO/AA/Veteran/Disability Employer.

If you require a reasonable accommodation to complete the application or interview process please contact us by sending an email to . Please note that this email address is to be used exclusively to request an accommodation with the online application interview or hiring process only. Travere HR will not reply to emails sent to this address for any other reason.