Primary duties and responsibilities:

• Assist the Program Relations Manager in serving as a liaison between Patient Support Programs (PSPs) and Health Care Professionals providing support and completing delegated tasks as required.

• Revise complete and coordinate private and public reimbursement documents with PSPs or directly with private insurer if no PSP exists.

• Coordinate the submission of Enrolment forms to PSPs.

• Collect necessary patient information and contact patients based on directions from the Health Care Professional and Program Relations Manager.

• Participate in special projects as assigned by the Program Relations Manager or Senior Manager. Present project results to management including data analysis reconciliation and the creation of PowerPoint presentations.

• Identifies process improvements and provide clear recommendations to the Program Relations Manager.

• Provide triage support for information received by PSPs and facilitate access to required PSP services.

• Interact with patients pharmacies physician offices and healthcare professionals to facilitate script renewals and other assigned tasks.

• Maintain clear communication with managers pods and colleagues regarding case management particularly during planned absences.

• Responsible to report all Adverse Events to the assigned units/departments.

• Travel occasionally to a physicians office or company office with the Program Relations Manager as agreed upon.

• Perform additional duties and tasks as assigned.

Experience and educational requirements:

• Minimum University Degree in a related field or equivalent.

• A minimum of two (2) years experience working for a patient support program.

• Customer service experience in call centers medical pharmaceutical and/or insurance industry is an asset.

• Fluency in English (written and verbal) is required. Fluency in French (written and verbal) may be required depending on program and geographic location.

• Highly organized with strong attention to detail.

• Strong proficiency in Microsoft applications (Outlook Word Excel & PowerPoint).

• Experience with Electronic Medical Records (EMR) systems DocuSign Adobe Pro and Visio are considered an asset.

• Ability to apply critical thinking skills to solve problems effectively.

• Proven ability to analyze data interpret findings and effectively present results to relevant audiences.

• Proven ability to manage time set priorities and multi-task to meet various competing work deadlines.

Minimum skills knowledge and ability requirements:

• Strong customer services skills.

• Demonstrates a strong work ethic is reliable and shows initiative to pursue new skills.

• Demonstrates business and financial acumen.

• Ability to work in a fast-paced environment and consistently meet deadlines.

• Strong communication and interpersonal skills written and verbal including effective phone etiquette to diverse audiences i.e. internal healthcare professionals and patients.

• Ability to manage a high volume of outbound calls to patients and pharmacies in a professional and efficient manner.

• Effective interpersonal and leadership skills.

• Effective organizational skills; attention to detail.

• Proven leadership and training skills.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

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