Senior service desk analyst
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Job description:
1. Function as an L1 support that handles calls emails and self-service tickets
2. Must be proactive and must be open to take on tasks that are essential for the growth of the account
3. Troubleshoot POS related concerns and other basic computer peripherals
4. Provide support for account related concerns (password resets distribution lists assigning of applications)
5. Must be amenable to shifting schedules and working on the weekends
6. Knowledge with Genesys Active Directory Microsoft office and ServiceNow is a plus
Skills:
- Analytical Thinking
- Detail-oriented
- ITIL
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Senior IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
