Jira Admin

Halifax, MA - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

TWC Global Services is hiring a Senior Jira Administrator for a long-term contractual engagement with one of our direct enterprise clients. This is a hands-on Jira administration role ideal for someone who has owned and supported Jira environments in complex regulated settings. Candidates with healthcare or health insurance domain experience are strongly preferred.

Job Title: Jira Administrator

Location: Remote (Canada-based candidates only)

Role Overview

This position focuses on day-to-day and strategic Jira administration. The role is not centered on project coordination or Agile facilitation but on maintaining a stable well-governed Jira platform that supports multiple delivery teams.

Key Responsibilities:

Administer and support Jira Cloud including Jira Software and Jira Service Management
Configure and maintain projects workflows issue types custom fields screens permissions and notification schemes
Set up and manage portfolio and program-level Jira hierarchies using Advanced Roadmaps and/or Jira Align
Create and maintain automation rules dashboards filters and JQL-based reports
Manage Jira integrations with external systems such as Clarity PPM MS Project (Ceptah Bridge) and other collaboration or reporting tools
Administer and support Jira plugins/apps (Xray Easy BI Clockwork Timesheets etc.)
Support Jira Align integrations or migrations as needed
Manage user access security controls backup and recovery and platform governance
Administer Confluence spaces and support documentation standards
Provide advanced Jira support troubleshooting configuration automation and integration issues
Create and maintain technical documentation and runbooks

Key Qualifications:

5 years of hands-on experience as a Jira Administrator in an enterprise environment
Strong experience with Jira configuration automation and reporting
Experience with portfolio or program-level Jira setups
Practical experience integrating Jira with external systems (Clarity PPM preferred)
Working knowledge of REST APIs or webhooks for Jira integrations
Experience with Confluence administration
Strong communication skills and ability to work with both technical and business teams

Strongly Preferred:

Experience in the healthcare health insurance or other regulated domains
Experience supporting environments with compliance audit or data-governance requirements

About TWC Global Services:

TWC Global Services is a technology consulting and staffing firm working directly with enterprise clients across North America. We focus on long-term contract engagements and delivering experienced professionals for mission-critical roles.

How to Apply

Interested candidates can apply directly by sending their resume to

Required Skills:

JIRA

TWC Global Services is hiring a Senior Jira Administrator for a long-term contractual engagement with one of our direct enterprise clients. This is a hands-on Jira administration role ideal for someone who has owned and supported Jira environments in complex regulated settings. Candidates with healt...