Center Operations & Growth Manager
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Center Operations & Growth Manager Class 101 Texas
Location: Irving TX
Employment Type: Part-Time (average of 20 hours/week) with potential for full-time consideration after 12 months based on mutual fit and business needs
Reports to: Franchise Owner
About Class 101
Class 101 helps students and families navigate the college planning process with confidence. From test prep and college lists to scholarships and admissions we equip families with a clear roadmap for success. Our centers provide personalized support expert guidance and a welcoming environment that empowers students to reach their goals.
We are seeking a Center Operations & Growth Manager to support the performance and growth of our Irving location. This is a part-time leadership role ideal for someone who enjoys working with families building community relationships and overseeing operations in a mission-driven environment.
Role Overview
The Center Operations & Growth Manager supports the day-to-day operations enrollment growth and client experience of the Irving center. This role partners closely with the franchise owner to execute local growth initiatives support advisors manage events and partnerships and ensure families receive an exceptional experience aligned with the Class 101 brand.
This role does not carry a personal student caseload but does require comfort engaging with parents and stepping in as needed to support the advising team. This position averages approximately 20 hours per week with some flexibility based on events and enrollment cycles.
Key Responsibilities
Growth & Enrollment
Support and execute a rolling 90-day growth and enrollment plan
Generate qualified leads through partnerships events referrals and local outreach
Conduct family consultations and convert prospective families into enrolled clients
Track enrollment activity and key metrics in the CRM
Collaborate with the owner on pricing discussions payment plans and collections support
Marketing & Events
Plan and support monthly events such as workshops FAFSA nights bootcamps and webinars
Coordinate digital event logistics including RSVPs reminders and follow-ups
Build relationships with schools community organizations and nonprofits to expand local visibility
Support newsletters and local marketing efforts highlighting upcoming events and family success stories
Client Experience & Operations
Oversee enrollment payment and scheduling processes for new families
Maintain accurate records and timely parent communication within Class 101 systems
Monitor client satisfaction and proactively address concerns
Help maintain a professional organized and student-centered environment
Team Support & Leadership
Support and coach advisors and coordinators on enrollment conversations and client care
Facilitate regular team check-ins and contribute to a collaborative accountable team culture
Assist with onboarding and training of new team members as needed
Reporting & Metrics
Maintain simple weekly tracking of leads consultations enrollments and events
Provide monthly performance summaries with observations and improvement ideas
Performance Targets (Aligned to 20 Hours/Week)
Lead generation: 3040 qualified leads per month
Consultations: 2025 per month with strong show rates
Close rate: Target 3035%
Events: Approximately 2 community events 1 workshop or webinar monthly
Client satisfaction: 90% positive feedback
Data updates completed within 48 hours of meetings
Qualifications
Experience in education services college access youth programs nonprofit programs or enrollment-focused roles
Comfort communicating with parents and families in a consultative setting
Strong organizational and event coordination skills
Ability to lead and support a small team in a collaborative environment
Familiarity with CRM systems and basic reporting tools
Passion for helping students and families succeed
Why Join Class 101
Be part of a mission-driven organization helping students achieve college and career success
Lead meaningful work that directly impacts families and student outcomes in your community
Supportive franchise network with national tools training and resources
Part-time leadership role with an average of 20 hours per week and schedule flexibility
Hourly compensation with performance-based incentives
Clear growth pathway for those interested in expanded responsibility and full-time leadership over time
To Apply:
If youre excited to support Irving families and lead operations in a growing college planning center wed love to hear from you.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
We are a social impact strategy & design consultancy. We co-design solutions to America’s biggest social problems in Education, Healthcare, Wealth Creation, Public Housing and Criminal Justice.
