SAP Centre of Excellence – Quote to Cash Logistics (SAP S4HANA EWM)

Ensure stable efficient and compliant logistics execution across the QuotetoCash value stream by operating and continuously improving SAP S/4HANA Extended Warehouse Management (EWM) and related integrations (SD TM QM MM GTS). The role provides L2/L3 support drives incident and change management safeguards warehouse and outbound performance (picking packing staging loading shipping) and partners with business stakeholders to deliver measurable service cost and quality outcomes within the GBS Sustain Operations model.

Goal of function:

Please describe the objective and value contribution of the function briefly and concisely.

Career Path

Please specify from Senior level on:

No allocation because below Senior level Expert career Project Management career Line Management career

Tasks*

1) Main tasks:

• Run & Sustain: Provide L2/L3 application support for SAP EWM in an S/4HANA landscape performing deep-dive root cause analysis (RCA) to ensure timely resolution of incidents service requests and minor enhancements across inbound internal and outbound warehouse processes including ABAP debugging.
• System Monitoring & Stability: Monitor warehouse queues background jobs warehouse tasks/WTs warehouse orders/WOs RF transactions and integration messages (IDoc/qRFC/PPF) proactively addressing bottlenecks and exceptions.
• Configuration within Governance: Maintain and optimize key EWM objects (storage types/sections/bins process & layoutoriented storage control POSC/LOSC picking strategies WOCR WT creation rules packaging specifications HU management physical inventory procedures).
• Master Data & Data Quality: Safeguard logistics master data relevancy and accuracy (products packaging specs batch/serial hazardous handling units BP/shipto routes) collaborating with MDG teams.
• Testing & Releases: Plan and execute FUT/SIT regression testing and perform cutover activities and data migration for transports upgrades and small projects; maintain test scripts and defect logs.
• Compliance & Controls: Ensure adherence to GxP/SOX (as applicable) audit trail segregation of duties and validated change processes; maintain SOPs and work instructions.
• Continuous Improvement: Identify and deliver CI opportunities (RF/UI simplifications automation exception codes KPI dashboards) quantify benefits and embed standard ways of working.
• Stakeholder Management: Partner with warehouse operations order management logistics quality transportation and customer service to resolve pain points and improve Q2C cycle time and OTIF.

2) Secondary tasks:

Support integration topics with SAP TM GTS QM MES/WMS adjuncts MFS/AGV and label/print solutions.

Contribute to S&OP/S&OE discussions from a logistics readiness and capacity perspective.

3) Miscellaneous tasks:

Support new warehouse/plant onboarding slotting/reslotting initiatives and layout changes.

Participate in business continuity/disaster recovery simulations and hypercare for golives.

Assist with vendor RFP evaluations for logistics tools and scanners (RF devices).

Train super users and warehouse personnel; create job aids knowledge base articles and runbooks.

Key Performance Indicators

Incident MTTR SLA adherence on L1/L2/L3 reduction in recurring defects

Job/queue success rate RF transaction success IDoc/qRFC error rate

Enhancement Delivery Reliability (Time Budget and Quality)

CI benefits realized (hours saved cost avoidance) user satisfaction (CSAT)

Qualifications experience know-how and skills critical for success*

1) Required training and education:

Bachelors/Masters in Supply Chain Logistics Industrial Engineering or related field.

SAP EWM certifications preferred; APICS/ASCM CLTD/CSCP advantageous.

2) Required professional experience (in years):

69 years in warehouse/logistics operations or consulting.

4 years handson SAP EWM (embedded S/4 preferred; decentralized acceptable).

Proven sustain/AMS experience in a global or GBS/CoE model.

3) Important personal qualities:

Strong problemsolving and rootcause analysis; bias for action.

Excellent communication with shopfloor and leadership; stakeholder savvy.

High ownership resilience in 245/247 operational environments

4) Other specialized knowledge:

a) Technical knowledge

• EWM core: inbound (ASN/GR deconsolidation) internal (replenishment slotting physical inventory) outbound (wave picking packing staging GI).
• HU management batch/serial catch weight (if applicable) yard and labor management (nicetohave).
• RF frameworks PPF actions output/labeling EDI/IDoc basics qRFC monitoring.
• Integration to other SAP modules: MM TM SD (awareness) PP (awareness) QM (awareness) GTS (awareness.
• SAP Fiori/UI5 and ABAP skills
• Integration of external systems like MES MFS and AGV

b) Languages

• English level C1
• Additional languages with level B1 or better are a plus

c) IT skills

• ITSM tools (ServiceNow/Remedy)
• Advanced Excel; Power BI desirable.
• Familiarity with SAP Solution Manager/ChaRM or similar change control.

d) Product knowledge

• Understanding of Q2C fulfillment patterns (B2B/B2C) cold chain or regulated industries on global supply chain networks from production facilities via multi-site distribution network to customer deliveries
• Knowledge on GxP requirements audit trail and segregation of duties
• Knowledge of 3PL operations crossdock consignment and VAS processes.

5 ) Special personal requirements:

Please list requirements such as willingness to travel or work weekends or shifts etc.

• Flexible to support multiregion operations; occasional offhours support during peak/shutdowns.
• Travel up to 10% for site workshops testing or golive support.
• Adherence to safety compliance and data privacy standards.