Program Manager I

Agency

Dept of Insurance

Division

Office of State Fire Marshal

Job Classification Title

Program Manager I (NS)

Position Number

Grade

NC20

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior user-friendly service courtesy and respect. Our agency licenses insurance agents adjusters bail bondsmen and more along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the an ever-changing environment it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products competitive prices and consumer protection.

Description of Work

Salary Recruitment Range: $70478 - $80000
Salary Grade: NC20

The posting will close at 11:59 p.m. the night before the closing date.

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Mission of the Department of Insurance:

The North Carolina Department of Insurances mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior user-friendly service courtesy and respect.

North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But thats not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations regulate engineering codes and work with building inspectors in every corner of North Carolina.

If youre interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry apply today!

For more information about NCDOI: Purpose of the Position:

The purpose of this position is to provide administrative support for the North Carolina Firefighters Cancer Insurance Program within the Office of State Fire Marshal. This position assists with processing claims and verifying documentation to ensure eligible firefighters and their families receive timely and accurate benefits as provided under state law. The position manages the program operations by maintaining accurate records preparing correspondence and assisting with the implementation of procedures in accordance with statutory requirements. The position oversees contact with fire departments firefighters and other stakeholders to provide clear and courteous communication regarding program information and status updates. This role assists with tracking program metrics and compiling data reports to support program evaluation and continuous improvement contributing to the effective delivery of benefits and the well-being of North Carolinas firefighters and their families.

Knowledge Skills and Abilities/Management Preferences

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Management Preferences:

• Thorough knowledge of the principles and practices of public and business administration.
• Considerable knowledge of human resources purchasing budget and accounting practices and procedures as related to the program area of assignment.
• Skill in program analysis and evaluation.
• Ability to develop and maintain effective working relationships with associates other State officials and the general public.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment including one year of supervisory program experience; or an equivalent combination of training and experience.

Benefits of NC State Employment:

We value our employees and offer a wide varietyof competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts Accident Insurance Cancer & Specified Disease Critical Illness Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC
• NC OSHR: Benefits

Supplemental and Contact Information:

For consideration for this vacancy all applicants must complete an online application using the APPLY button above.

To receive credit for your work history and credentials you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

***Applications with see attached or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications disciplinary action and possible criminal prosecution.

The Department of Insurance/Industrial Commission is anEqual Employment Opportunityemployer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veterans Preference under N.C.G.S .126 must submit a DD Form 214 Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in the status of each submitted application is documented next to each vacancy for which they have applied.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Carlie Grace Perry

Recruiter Email: