Business Analyst Customer Service Domain Consultant

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Basic Qualifications / Requirements:

Bachelors Computer Science IT Engineering or any related course
MBA / Post Graduate (preferred)
5 to 7 years of relevant experience in Customer Service / CX domain
Strong communication and stakeholder management skills
Hands-on experience with ServiceNow and Genesys AI solutions
Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps
Willing to work ONSITE in BGC Taguig

Role Highlights:

Partner with business and technology stakeholders
Define customer service transformation strategies
Drive digital initiatives across platforms and processes
Enable AI-led and automation-driven CX solutions

Benefits:

HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities
24 Leaves Annually

Basic Qualifications / Requirements: Bachelors Computer Science IT Engineering or any related courseMBA / Post Graduate (preferred)5 to 7 years of relevant experience in Customer Service / CX domainStrong communication and stakeholder management skillsHands-on experience with ServiceNow and Genesy...