Table Games Supervisor Full Time (Harrah's Joliet)

ESSENTIAL FUNCTIONS:

• Provides superior guest service and develops quality players through personal interaction and relationship marketing.

• Ensures that all table games employees are providing optimum service to all guests at all times.

• Assures the technical proficiency of all table games employees through development and effective training.

• Provides direction guidance and supervision to all employees in the table games department creating an atmosphere which is conducive to a quality work life for the employee.

• Possesses knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting and implements the same.

• Observes and analyzes the integrity of all table games activity.

• Mediates and solves problems for guests and employees.

• Supervises the appropriate issuance of credit and player tracking maintains table games bankroll prepares periodic reports performance appraisals and responds to customer inquires.

• Responsible for building a rapport and coordinating daily functions with support service departments.

• Acts as a role model and presents oneself as a credit to Harrahs and encourages others to do the same.

• Adheres to all regulatory company and department policies and procedures

• Completes all other duties as assigned.

REQUIREMENTS:

• High School Diploma or equivalent required

• Have a minimum of 3 years Supervisory experience preferred

• Must have broad knowledge of casino rules regulations and procedures including good game security.

• Must be guest service oriented with excellent employee relation skills.

• Must be able to get along with co-workers and work as a team.

• Excellent leadership motivational and development skills.

• Must be flexible in schedule to include nights holidays and weekends.

• Internal candidates must meet Harrahs Joliet transfer eligibility requirements.

JOB DEMANDS:

• Must be able to lift up to 50 lbs. and frequently lift and/or carry objects weighing up to 25 lbs.

• Position requires 40% standing 50% walking 10% sitting.

• Requires some pushing & reaching overhead kneeling & climbing bending twisting and stooping.

• Must be able to maneuver around the casino and other areas.

• Position requires manual dexterity to handle and collect cards and chips.

• Must be able to work in a fast paced stressful environment.

• Must be able to work in areas containing secondary smoke high noise levels bright lights and dust.

• Must be able to respond to touch speech smell aural and visual cues.

• Must be able to work in a fast-paced environment involving constant internal and external customer contact.

• Must be able to walk and be on feet for long periods of time.

• Auditory range must include immediate environment clear vision for near and medium distances as well as

good peripheral vision.

Compensation & Benefits:

• $28.50 per hour
• Employment Type Full Time

Shift Details:

• Swing Shift:
  • 3:00 PM 11:00 PM
  • 6:00 PM 2:00 AM
  • 6:00 PM 4:00 AM

Please be aware that the schedule may change depending on the businesss operational needs so flexibility is crucial. Shifts are assigned based on three factors: gaming knowledge tenure in the current position and the most recent evaluation score. There is no guarantee that you will receive your preferred schedule as shifts are bid out frequently.