Medical Assistant Triage Specialist Full-time, full benefits, no weekends!

Company: Dayton Eye Associates /CVP Dayton
Job Title: Triage Specialist
Department:Ophthalmology
Reports To: Clinic Manager
Location: This position is full-time and located in our Beavercreek clinic.

BENEFITS:

• Full Benefits Package - Medical Vision Dental and Life Insurance
• 401k Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay
  
  

QUALIFICATIONS:

• Demonstrates quality patient service during interactions with patients coworkers and vendors:

• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Is dependable; follows policies and procedures
• Maintains professionalism in interactions with patients and coworkers
• Performs quality work and consistently exhibits initiative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive calls not handled by patient intake dept decide appropriate course of action and/or speak directly with doctor execute plan (i.e. make appointment call in drops etc) document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
• • Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions providing directions etc. Schedule return appointments.

• Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx obtain authorization distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox

• Fax and electronically send items to pharmacy or physicians offices as requested.

• Follow up on all outside lab work document received reports present to doctor and contact patient per doctor request.

• Manage doctor to doctor calls doctor to patient calls.

• Monitor schedules including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.

• Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.

• Other duties as assigned.

JOB QUALIFICATIONSTo perform the job successfully an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

EDUCATION AND/OR EXPERIENCE

• The minimum level of education required is high school graduate with computer experience.

• At least one year of ophthalmic/optometric medical office experience which utilized computer telephone and customer service skills. Preferably extensive ophthalmic/optometric experience.

CERTIFICATES LICENSES REGISTRATIONS

• Must receive or maintain OSC or higher licensure.

Location:Work takes place in a normal office environment. Travel to other CEI locations may be necessary to fulfill essential duties and responsibilities of the job. Thus those needing to travel for work must have access to dependable transportation and driving record must meet company liability carrier standards.

Exposure:Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment:The equipment typically used in this position is a computer fax copier printer scanner and telephone. Must have good working knowledge of Word Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

DISCLAIMER

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position. CEI reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

If you need assistance with this application please contact . Please do not contact the office directly only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.