Program Coordinator II

Agency

Dept of Insurance

Division

Industrial Commission

Job Classification Title

Program Coordinator II (NS)

Position Number

Grade

NC10

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior user-friendly service courtesy and respect. Our agency licenses insurance agents adjusters bail bondsmen and more along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the an ever-changing environment it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products competitive prices and consumer protection.

Description of Work

**This is a repost. Previous applicants need not reapply.**

Salary Recruitment Range: $43267 - $48000
Salary Grade: NC10

The posting will close at 11:59 p.m. the night before the closing date.

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Mission of the Department of Insurance:

The North Carolina Department of Insurances mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior user-friendly service courtesy and respect.

North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But thats not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations regulate engineering codes and work with building inspectors in every corner of North Carolina.

If youre interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry apply today!

For more information about NCDOI: of the Industrial Commission:

The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers Compensation Act. The Industrial Commission processes over 65000 workers compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases as well as administering non-contested cases. Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission. The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims Compensation to Persons Erroneously Convicted of Felonies and Eugenics claims. It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers fire fighters rescue squad workers and civil air patrol members arising under the Public Safety Employees Death Benefits Act. Each of these adjudicatory systems requires administration of contested and uncontested claims review of agreements and supervision of payment of benefits.

For more information regarding the NC Industrial Commission visit: Purpose of the Organizational Unit:

The Claims Administration Section processes workers compensation injury reports filed by employers (Forms 19) and claims forms filed by injured workers (Forms 18 or 18B) as well as the workers compensation forms related to claim acceptance or denial return to work payment of permanent partial disability ratings occupational diseases death claims and claim closures. The Claims Administration Section also researches insurance coverage information assigns carrier codes and updates claimant carrier and third-party administrator addresses. The Claims Administration Section assists external stakeholders with file copy requests and information about claim status.

Primary Purpose of the Position:

The primary purpose of this position is to supervise the FROI (First Report of Injury) Unit and telecommunications operations of the Claims Administration section. This position will be expected to manage the FROI Unit by assigning FROIs tracking the Units productivity and processing FROIs on a daily basis. This position will be expected to manage the contact center by ensuring daily coverage of each telephone line during business hours and tracking productivity. This position will be required to interface with claimants adjusters attorneys and other Commission personnel by phone and through written correspondence.

Knowledge Skills and Abilities/Management Preferences

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Management Preferences:

• Demonstrated experience managing an assigned staff of employees.
• Demonstrated experience operating at a high level of efficiency in a high-volume environment.
• Demonstrated experience tracking and monitoring pertinent activities in an organized fashion as well as preparing written reports and summary sheets.
• Demonstrated experience answering telephone calls and using Microsoft Office with proficiency in Excel and Word.
• Demonstrated experience working independently utilizing exceptional organizational skills while maintaining effective working relationships with internal and external stakeholders management and staff.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Benefits of NC State Employment:

We value our employees and offer a wide varietyof competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts Accident Insurance Cancer & Specified Disease Critical Illness Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC
• NC OSHR: Benefits

Supplemental and Contact Information:

For consideration for this vacancy all applicants must complete an online application using the APPLY button above.

To receive credit for your work history and credentials you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

***Applications with see attached or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications disciplinary action and possible criminal prosecution.

The Department of Insurance/Industrial Commission is anEqual Employment Opportunityemployer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veterans Preference under N.C.G.S .126 must submit a DD Form 214 Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in the status of each submitted application is documented next to each vacancy for which they have applied.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Carlie Grace Perry

Recruiter Email: