Heritage Interpreter – Mandarin speaking

Canadian Museum Of Immigration At Pier 21

Job Location:

Halifax - Canada

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title:Heritage Interpreter Mandarin speaking

Duration:6 month contract from April to October 2026

There is the possibility of extending the contract

Wages:$18 per hour plus 4% vacation pay

Hours: 37.5 hours a week with two (2) paid rest periods of 15 minutes and one 30 minute unpaid lunch break each day. As the Museum operates 7 days a week the workweek includes Saturdays and/or Sundays and irregular hours (evenings weekends)

The Canadian Museum of Immigration at Pier 21 has an opening for a Mandarin speaking Heritage Interpreter.

The primary responsibility of the Heritage Interpreter is to provide excellent customer service to individuals school groups and special interest groups on visits to the Museum.

The Heritage Interpreter is expected to interpret the permanent travelling and temporary exhibitions describe particular areas of interest answer questions and provide historically accurate information on immigration in a creative way that encourages the audience to participate. The Heritage Interpreter must also complete accurate cash debit and credit transactions at the front ticket counter and may be asked to provide customer service in the Gift Shop occasionally.

The Canadian Museum of Immigration at Pier 21 is committed to having a skilled diversified workforce reflective of Canadian Society. Applications are invited from all qualified candidates including Indigenous persons women people of any sexual orientation gender identity or gender expression visible minorities racialized people and people with disabilities. The Museum is committed to developing inclusive barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodations are available upon request.

Primary duties

Deliver guided tours presentations and workshops to individuals school groups and special interest groups
Assist with the delivery of special programming
Ensure visitor satisfaction with excellent customer service and communication skills
Meet and greet visitors in both official languages and provide general Museum and tourist information as required
Participate in the development of interpretive programming
Sell tickets receive cash and perform end-of-day cash reconciliation according to instruction
Monitor the frontline conditions and report and/or remedy concerns appropriately remedy concerns appropriately including the appearance of the lobby and Welcome Pavilion; changes in the state of exhibitions and workshop materials; equipment set-up; etc.
Assist with quality control in the Museum
Conduct ongoing and regular research to improve the quality of Museum presentations and to provide accurate and timely information
Develop a well-rounded current knowledge of the Museum including all departments and services in order to offer appropriate recommendations/ information to visitors
Conduct daily opening and closing operations of the Museum
Assume additional responsibilities as requested by the Assistant Manager Interpretation
Help to orient new Visitor Experience staff and volunteers
Cross train and provide customer service in the Gift Shop if required.

Education Knowledge & Experience

Skills and Qualifications Required

Bachelors degree or certificate in related discipline such as history education tourism or an equivalent in years of experience through demonstrated ability
The ability to speak fluent Mandarin
High level of customer service skills and knowledge
Well-developed communication leadership and organizational skills
An outwardly consistent positive and enthusiastic attitude
A demonstrated excellent understanding of how to provide exceptional visitor service
High accuracy in performing cash debit and credit transactions
Dedicated to keeping all forms and reports constantly up-to-date and accurate
The ability to remain calm and professional under frequently changing and stressful circumstances
Comfort with public speaking

Skills and Qualifications Desired

Fluency in English and French
Experience serving the public within a high traffic environment either within a museum visitor attraction and/or customer service position
Experience leading activities for children
Experience in a team environment
Experience working with volunteers

Please submit your cover letter and resume to be considered for this position..

Closing date for applications is February 13 2026 at 5pm AST.

Job Title:Heritage Interpreter Mandarin speakingDuration:6 month contract from April to October 2026 There is the possibility of extending the contractWages:$18 per hour plus 4% vacation payHours: 37.5 hours a week with two (2) paid rest periods of 15 minutes and one 30 minu...