Sr. Customer Service SpecialistCustomer Service Specialist

The City of Murphy redefines the local government experience for its employees citizens and businesses; disrupting the perception of what municipal government is. We do this under the banner of being One City One Team of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.

• RespeCtful by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.
• ProfessiOnal by being knowledgeable competent and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes.
• TrustwOrthy by delivering service in an open honest and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.
• FriendLy by committing to a harmonious engaging and positive work environment with the goal of providing exceptional service to our internal and external customers.

Are you a COOL individual looking for a COOL place to work This might be the place for you and the COOLest job youve ever had!

The City of MurphyCustomer Service Departmentseeks to add a Sr.Customer Service Specialist/Customer Service Specialist (Dependent on Qualifications)to its dynamic team!Under direct supervision of the Customer Service Manager the Customer Service Specialist performs a variety of front-line and technical customer service functions related to utility billing permit processing administrative support and general financial operations. This position serves as a key point of contact for residents businesses contractors and internal staff delivering professional and courteous service while ensuring accurate processing of payments applications and account records. The Sr. Customer Service Specialist performs a variety of high-level technical customer service functions related to utility billing permit processing general financial operations and administrative support to the Customer Service Manager.

Pay Plan

The Customer Service Specialist opportunity is FLSA non-exempt and budgeted on Pay Grade #24.
The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid-range of the pay grade shown below.

Min $19.24/hour
Mid $21.16/hour
Max $23.09/hour

The Sr. Customer Service Specialist opportunity is FLSA non-exempt and budgeted on Pay Grade #27.
The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid-range of the pay grade shown below.

Min $22.11/hour
Mid $24.32/hour
Max $26.53/hour

For application support or to check the status of your application contact Human Resources by e-mailing

Customer Service Specialist
Permitting

• Accept review and process City permit applications; ensure applications are complete and accurate prior to routing for technical review.
• Tracks building projects from initial application through issuance of Certificate of Occupancy
• Receives and writes inspection requests made in person or taken from telephone recording; records and files daily inspection tickets
• Receives and processes contractor and subcontractor registration forms
• Enters data to track information on permits plan reviews building inspections code enforcement and health inspections for commercial and residential permits
• Track permit status and maintain detailed records using permitting software systems.
• Issue approved permits and collect associated fees ensuring accurate revenue coding.
• Reviews accepts and processes permit applications and documents assesses permitting fees provides receipts for fees paid provides change reconciles and closes out cash drawer daily

• Establish update and close customer utility accounts (water sewer trash etc.) in the billing system.
• Process service orders for new service disconnections and transfers; utility services for releases
• Accept and process payments in person by phone or online; issue receipts and balance daily cash drawers.
• Respond to customer inquiries regarding usage billing cycles payment plans late notices and service interruptions.
• Monitor delinquent accounts and support the preparation of shut-off notices or payment arrangements.

• Receive verify and record payments for permits utility services and other municipal transactions.
• Reconcile daily cash receipts and prepare bank deposits in accordance with financial procedures.
• Receives and processes commercial and residential deposits for all City related permits utility service water payments impact fees and other miscellaneous fees and charges as needed

• Answer and route incoming calls and emails; greet and assist walk-in customers in a professional and courteous manner.

• Accept review and process permit applications; verify completeness and accuracy before routing for technical review.
• Track building projects from initial application through Certificate of Occupancy.
• Issue approved permits and collect fees; reconcile and close daily cash drawer with accurate revenue coding.
• Respond to inquiries regarding permit processes requirements fees and timelines.
• Maintain detailed records of permits inspections plan reviews and code enforcement using permitting software.
• Accept and log inspection requests in person or by phone; file daily inspection records.
• Register contractors and subcontractors; notify them of expired registrations.
• Collect and manage residential alarm permits and associated charges.

• Create update and close customer utility accounts (water sewer trash) in the billing system.
• Process service orders for new service disconnections transfers etc.

• Adhering to the Customer Service Department Cash Handling Policy will accept utility payments and deposits online by phone or in person; issue receipt to customer and balance cash drawer daily.
• Respond to customer questions on billing cycles usage late notices service interruptions payment plans etc.
• Monitor delinquent accounts and support payment arrangements or shut-off notice issuance.
• Assist manager with processing of monthly utility bills.
• Issue letters of credit; audit handheld meter readings and dispatch service messages to field units.

• Coordinate trash collection services and resolve conflicts; includes scheduling pickups resolve issues with missed service and new bin deliveries.
• Prepare and send weekly distribution reports to Republic Services (third-party trash vendor).

• Receive record and post payments for utilities permits and other City services.
• Reconcile daily receipts and prepare bank deposits per financial procedures.
• Maintain transaction records and support internal audits.
• Balance payment postings with the General Ledger.
• Process residential and commercial deposits for utility services permits and other fees.

• Assist Customer Service Manager with customer service operations utility billing operations reporting problem resolution and special projects.
• Reconcile credit card transactions with third-party processors; report anomalies to the Customer Service Manager.
• Support public communications including newsletters service updates and policy changes.
• Respond to public information requests per the Texas Public Information Act.
• Assist with budget support revenue tracking and rate study documentation.

Customer Service Specialist
MINIMUM QUALIFICATIONS

• High School Diploma or General Education Diploma (GED)
• One (1) year experience in customer service and/or routine accounting functions; or an equivalent combination of education training and experience

• High School Diploma or General Education Diploma (GED)
• Two (2) years experience in customer service and/or routine accounting functions; or an equivalent combination of education training and experience