ATR HO Customer Support and Services – APAC region

Job Description:

About us

ATR is the worlds number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights Airbus and Leonardo.

From the worlds largest cities to our planets most remote regions our purpose is to deliver air travel to people communities and businesses in an innovative inclusive and modern way.

If you strive for excellence are driven by ambition trust and respect as we are then get your career off with ATR!

Our leadership profile:

People Centric Entrepreneurial Inspiring Exemplary Innovative Humble

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for an ATR - HO - Customer Support and Services APAC region.

The jobholder reports to the AES Managing Director & the HO APAC Region and she/he is accountable of Customer Support and Services activities in the Singapore center and in the region in strict coordination with the relevant functions at the ATR HQ. He/She reports also functionally to the ATR SVP Customer Support and Services.

Your Mission

• Global
  • Represent the ATR Customer and Support Services organization in Asia and Pacific region.
  • Developing and executing the ATR support business strategies in the region of responsibility in strict coordination with HQ to achieve short and long-term goals.
  • Fulfill the assigned financial objectives of revenue debt level service gross margins OPEX etc. as periodically defined in the budgeting process
  • Lead the Support & Services team in Singapore according to ATR leadership model & values while fostering a high performance culture
  • Collaborate closely with the aircraft sales team to support & enable sales campaigns in the region
  • Develop after-market products sales in accordance to HQ strategy & roadmap
  • Build close relationships with ATR air operators in region through permanent engagement
  • Improve customers satisfaction through supporting them in increasing ATR fleet profitability availability cost efficiency
  • Ensure full compliance with internal rules regulations & policies in accordance with local and international legal requirement (including but not limited to HR Ethics & Compliance Health and Safety etc.)
  • Maintain a close relationship with all stakeholders including SVPs Managers Customers Key-Decision makers and external Service Providers / Suppliers
  • Lead processes to define and address solutions customer related crisis situations coordinating internally and externally to ATR

• About the team:
  • Has regular & meaningful engagement with the team members to understand their challenges and is an enabler for the needed performances
  • Leads by example & inspires the team to meet the highest standard of excellence in supporting the customer & fulfilling the companys financial ambition
  • Sets objectives (collective & individual) in line with the companys vision & ambition and ensures monitoring of the team performances
  • Is a developer of people by coaching training mentoring and counseling key employees (Management Team and talents)
  • Communicates / cascades regularly on the companys situation
  • Develops the local work force by supporting scouting of young professional and manage a pool of local talents
  • Maintains a high performance culture through clear objective & accountability
  • Understands follows & preaches HQs leadership model & values

• About the customers:
  • Builds and maintains dependable relationships with Customers senior management
  • Maintains an effective after-sales customer support strategy together with the stakeholders
  • Ensures that Singapore center is enabling a higher profitability of our operators in the region (ensuring high level of availability of the fleet collaborating in operating cost reduction efforts including on services)
  • Has a clear & granular understanding of the customer situation & issues
  • Provides synthetic & clear view to Headquarter of customers pains be an escalation point for customers & an enabler with the central teams
  • Drives excellence in the way we operate to deliver the highest standard of support and services to our customers

• About the company:
  • Builds and maintains dependable relationships with Customers senior management
  • Maintains an effective after-sales customer support strategy together with the stakeholders
  • Ensures that Singapore center is enabling a higher profitability of our operators in the region (ensuring high level of availability of the fleet collaborating in operating cost reduction efforts including on services)
  • Has a clear & granular understanding of the customer situation & issues
  • Provides synthetic & clear view to Headquarter of customers pains be an escalation point for customers & an enabler with the central teams
  • Drives excellence in the way we operate to deliver the highest standard of support and services to our customers

About you

• Field of study : Degree in industrial engineering (preferably aeronautics))
• Expérience : have more than 15 years experience in the aviation industry
• Technical background and knowledge of customer support and services operations as well as technical spare parts logistics support and training.
• Management of a multicultural team up to 50 FTEs
• Development of strategic & business vision
• Understanding of Asian culture and multicultural environment
• Corporate finance and Business Administration
• Understanding of airlines Operations Industry and economics
• Ethics & Compliance high standards
• Strong leadership great communication & interpersonal skills
• Walk the talk mindset
• Be able to excel in high-pressure situations
• English speaker good command of French language is a plus and knowledge of Italian is a nice to have
• but above all you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!

Our Recruitment Process

• You will be contacted by the Manager
• Innovative and digital assessment
• To get to know you better: interview with the Manager then with our HR Recruiter

What we offer

Competitive compensation package

Work-life balance

Well-being / health (supplementary health & welfare coverage)

Wide choice of development programs for soft and hard skills

Diversity and inclusion: Over 1400 men & women with more than 35 different nationalities work together in our teams !

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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