Regional Service Field Operation Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Technical helpdesk and site support services for Front Lines and Supply Operations
Provide remote or on-site technical support for installation and maintenance issues
Ride comfort
Provide technical support to ensure customer specification requirements
Product development applicable for global Field Support roles only
Product development matrix audit points
Piloting and implementing new product and solution
Method and tools development - applicable for global roles
Maintenance method development
Service and trouble shooting tools/spares development
Training:
Train local Trainers/employees during site visits and/or deliver scheduled training sessions
Co-operate with and provide expertise to global and local training centres in training courses
Quality:
Create quality reports after site visits and list issues which require corrective actions
List all helpdesk issues and forward corrective actions according to KONE process requirements.
Participate in closing reviews to ensure all learning from problem site is gained into business whether product or skill learning for individuals raising training requirements
Safety
Be aware and operate within KONE safety requirements
Ensure each installation follows the global processes and guidelines
Follow the safety procedures and rules of customers partners and KONE.
Report safety concerns
Stop installation or lift operations if safety violation or hazards are detected
Field support manager responsibilities:
Co-ordinate field support team and activities
Set appropriate KPI to field support team and team members
Report KPI on a monthly basis to responsible management
Ensure quick response and corrective action time of technical inquires and training requests
May lead direct evaluate and develop a team of technical field support specialists.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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About Company
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral ... View more
