Patient Services Representative (Administrative Specialist II)

The Community Health Services Division of Public Health- Seattle & King County is seeking a FLOAT Pool Full Time Administrative Specialist II / Patient Services Representative to join our dynamic multidisciplinary and diverse team in the delivery of health services to the Countys most vulnerable people. We provide family health pediatrics parent-child health dental teen clinic health insurance enrollment services and ORCA Lift. We serve a diverse low-income population including people who are experiencing homelessness recent immigrants and refugees people with complex health conditions and people with limited English proficiency. We are mission critical employees and are dedicated to showing up and providing the best care under any and all circumstances. This position is critical as it supports a broad range of healthcare services in a fast-paced public health environment that are utilized by economically socially and culturally diverse populations. The successful candidate must have excellent and reliable attendance stellar customer service skills in-person and over the telephone (discretion patience etiquette professionalism) and must be an independent self-starter with excellent time management and organizational skills. The candidate must be able to work with supervisors and colleagues to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients.

Temporary opportunity: Term-Limited Temporary (TLT) positions are at-will positions but are eligible for benefits. This TLT is currently anticipated to last up to one (1) year. However funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result the end date of this position may be adjusted based on those decisions. The County and the Department continue to work to secure long term funding sources.

This vacancy can also be filled as a Special Duty opportunity. For Special Duty Assignment interest you must be a Career Service Career Service Exempt or other regular (non-temporary) employee in King County who has completed the initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.

Commitment To Equity and Social Justice:

Named after Dr. Martin Luther King Jr. one of the most influential civil rights leaders in our nations history King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices strategies and policies that promote fairness justice and opportunity for all in our workplaces and our communities. With this commitment King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights opportunities and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020 King County and Public Health committed to being intentionally anti-racist and accountable to Black Indigenous and People of Color communities.

To learn more please visit Duties

• This is a patient facing position that takes place at the Front Desk.
• Using the EPIC Electronic Medical Record fully register and pre-register patients
• Schedule patient visits by determining the appropriate provider and program
• Arrive and check-in patients for appointments check out and cancel patient appointments
• Verify insurance coverage and correct patient assignment for those with managed care plans
• Explain fee for service and sliding fee schedule to patients
• Process cash and credit card payments
• Make reminder calls per clinic standard
• This position will involve active learning and cross-training and will work to support all Public Health (PH) programs
• Provide program-specific information to internal and/or external customers over the phone and in person
• Maintain client record security and confidentiality
• Maintain cleanliness of workstation front desk and waiting room
• Answer incoming calls; including logging into the response group to back-up call center calls as needed
• Other administrative duties as assigned

Required:

• Customer service skills working with internal and external partners
• Experience working with people from a variety of cultures communities backgrounds and experiences
• Are action-oriented and able to quickly prioritize use time effectively and efficiently are skilled at identifying and eliminating barriers and are willing to ask for help to accomplish tasks
• Are adaptive analytical thinkers and able to look at processes with a lens for potential improvements and added efficiencies
• Team oriented cooperative encourage collaboration and can work with teammates to find collectively beneficial solutions
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
• Ability to maintain composure under pressure
• Valid Washington State Drivers License

• Experience in customer service in healthcare setting
• Bilingual candidates
• Experience using Epic or other Electronic Medical Records system
• Experience working with people living homeless experiencing a mental health crisis or other vulnerable
• Any equivalent combination of experience and education which provides the applicant with the desired skills knowledge and ability required to perform the work
  

Forbes named King County as one of Washington States best employers.

• The selection process may include evaluation of application materials and supplemental questions interviewing and testing. You must completely fill out the application with your relevant education and work experience.
• For more information on our selection process please refer to For tips on interviewing please visit are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools; therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance effective communication skills and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency and in accordance with relevant CBA language and/or KC policy and procedures we may assign duties outside your regular job description. This may involve responding at any time including nights and with possible deployment to locations other than the department.
• If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Work Schedule:

This full-time (1.0 FTE) position typically works Monday through Friday 8:00 am 5:00 pm. Schedule will be based on work assignment. These positions are subject to the Fair Labor Standards Act and overtime eligible.

Work Location:

Eastgate Public Health Center located at 14350 SE Eastgate Way Bellevue WA 98007. Position will need to work at other sites in order to meet business needs.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Union Membership:

This position is represented by Protec 17 Labor Union.

Contact:

For questions about this recruitment please contact Sarah Dunkinson ().