Key Account Director Facilities Management

Key Account Director

Build flagship client relationships. Lead high-performing teams. Shape the future of FM in London.

The Opportunity

We are one of Londons leading commercial cleaning and associated services providers and proudly Londons most awarded cleaning company in 2024 as well as European Cleaning & Hygiene Awards 2025 winners: Best Company to Work For.

Founded in 1986 weve grown with our family values intact pairing a genuinely people-first culture with innovation operational excellence and outstanding customer care. Our success is built on three pillars: people development customer experience and innovation and this role sits right at the centre of all three.

As Key Account Director youll take ownership of some of our most strategic client relationships and a portfolio worth 10 million across 10 sites and therefore proven experience in managing budgets as well as P&Ls is critical. You will be leading large operational teams influencing company-wide strategy and playing a key role in our continued growth across London.

The Package

• 76442 base salary
• Performance-related bonus
• Car allowance plus train/travel expenses
• London office and client site field based
• 35 days holiday (including bank holidays)
• Flexible Hours

The Role

This is a senior leadership role with full accountability for key client portfolios operational performance and team leadership.

Youll be the trusted partner to major clients understanding their objectives anticipating their needs and ensuring our services consistently exceed expectations. Internally youll work closely with executive leadership and cross-functional teams to deliver operational excellence commercial performance and sustainable growth.

What Youll Be Responsible For

Strategic & Operational Leadership

• Partner with the executive team to shape and deliver operational strategies aligned to business goals
• Translate strategy into clear measurable actions for operational teams
• Own P&L performance budgets and commercial outcomes across key accounts
• Drive continuous improvement and best-practice implementation

Process Improvement & Performance

• Review and optimise operational processes to improve efficiency quality and productivity
• Leverage technology and automation to enhance service delivery
• Maintain 95% compliance levels across key accounts
• Ensure 85% client KPI scores across service delivery

People & Team Leadership

• Lead coach and inspire managers and supervisors across multiple sites
• Build strong succession plans and develop future leaders
• Foster a collaborative high-performance culture
• Maintain staff retention levels of 90%

Client & Stakeholder Management

• Act as the senior point of contact for key clients
• Build trusted long-term relationships focused on partnership and value
• Identify opportunities to expand and diversify service offerings

Risk Safety & Sustainability

• Identify operational risks and implement mitigation plans
• Champion health & safety excellence across all sites
• Support our ambition to become Carbon Neutral by 2030
• Contribute to the development of enhanced wellbeing and benefits initiatives

About You

Youre a confident commercially minded leader with a proven background in Facilities Management (soft services) and a passion for people and performance.

Youll bring:

• Exceptional customer relationship and management skills in the estate management soft FM and/or cleaning industries.
• Any experience managing key accounts such as Savills CBRE JLL Knight Frank etc would be advantageous
• Strategic thinking with hands-on operational credibility
• Excellent leadership coaching and people-development skills
• A data-driven analytical approach to decision-making and budgets
• Confidence using technology and automation to improve operations
• Outstanding communication and stakeholder-management skills

Why Join Us

• Award-winning employer with a genuine people-first culture
• Ethical responsible business committed to reducing environmental impact
• Strong commitment to diversity equality and inclusion
• Innovative approach to the employee journey and career development
• Clear values and a family-feel culture where your impact truly matters