Director, AIML, GenAI & Intelligent Automation – Finance Technology

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Role Overview

The Director AI/ML GenAI & Intelligent Automation Finance Technology will lead the vision setup and execution of AI-driven automation capabilities within the Finance Applications Systems and Services Technology (FASST) organization supporting global finance processes such as Record-to-Report (R2R) Order-to-Cash (O2C) and Procure-to-Pay (P2P).

This role will establish and lead the AI/ML/IPA Center of Excellence (CoE) a global capability designed to drive automation strategy innovation governance and delivery excellence across Finance. The CoE will enable the intelligent automation of business processes through the application of AI Machine Learning Generative AI and advanced analytics accelerating digital transformation and operational efficiency across the enterprise.

The ideal candidate is a strategic and hands-on technology leader with deep expertise across AI/ML platforms cloud ecosystems and automation technologies coupled with strong knowledge of Finance processes and a proven record in scaling enterprise transformation programs.

Key Responsibilities

Strategic Leadership

• Establish and lead the AI/ML/IPA Center of Excellence (CoE) to define the strategy operating model and governance for intelligent automation across FASST and Global Finance Technology.
• Develop and execute a multi-year roadmap to embed AI ML and GenAI into Finance processes (R2R O2C P2P) to drive measurable business outcomes.
• Partner with Finance and Technology leadership to identify assess and prioritize automation and AI opportunities.
• Serve as a thought leader on emerging AI GenAI and automation trends ensuring alignment with enterprise digital transformation strategies.

CoE Leadership & Governance

• Build and lead a global cross-functional CoE team of automation engineers business analysts and solution architects.
• Define frameworks and best practices for model management automation lifecycle and responsible AI governance.
• Create reusable assets reference architectures and scalable solutions that accelerate delivery and adoption.
• Lead enablement initiatives to upskill teams and promote a data- and automation-first culture across Finance and Technology.

Delivery & Execution

• Design develop and operationalize AI/ML GenAI and automation solutions leveraging enterprise-grade platforms such as Azure AI Google Cloud AI AWS AI OpenAI and related ecosystems.
• Deliver automation solutions that integrate with ERP analytics and workflow systems to improve efficiency accuracy and insights.
• Implement intelligent process automation (IPA) solutions using RPA NLP ML pipelines process mining and LLM-based copilots.
• Ensure scalability reliability and sustainability of deployed AI/automation systems through continuous monitoring and optimization.

Collaboration & Partnership

• Collaborate with Global Finance Operations (GFO) and regional Finance leaders to align automation initiatives with global business priorities.
• Partner with FASST delivery teams data platform owners and enterprise architects to ensure solutions align with enterprise architecture and security standards.
• Engage with strategic technology vendors and cloud partners to co-innovate and explore next-generation AI/automation capabilities.

Performance & Continuous Improvement

• Define and monitor KPIs to measure automation adoption ROI and business impact across Finance processes.
• Drive continuous improvement by leveraging data-driven insights and AI performance analytics.
• Evolve the CoEs strategy and operating model to support scalability governance and long-term value creation.

Qualifications & Experience

Education:

• Bachelors degree in computer science Engineering Finance or a related field (Masters preferred).

Experience:

• 15 years of experience in AI/ML Intelligent Automation or Digital Transformation preferably within Finance or Enterprise Technology.
• Proven success in establishing and leading an AI/Automation Center of Excellence (CoE) within a global organization.
• Strong expertise across AI/ML and GenAI platforms spanning major cloud ecosystems (Azure AWS Google Cloud OpenAI etc.).
• Hands-on experience with RPA tools (UiPath Automation Anywhere Power Platform) and AI/ML frameworks (TensorFlow PyTorch Scikit-learn LangChain).
• In-depth understanding of Finance processes (R2R O2C P2P) and ERP platforms (SAP Oracle Workday).
• Demonstrated ability to translate business needs into scalable value-driven technology solutions.
• Exceptional leadership communication and stakeholder management skills with a collaborative forward-thinking mindset.

Key Competencies

• Strategic leadership and innovation orientation
• Deep technical expertise in AI ML and automation
• Finance process and transformation acumen
• Governance and ethical AI awareness
• Global stakeholder collaboration and influence
• Delivery excellence and measurable impact orientation

Why Join Us

This is a unique opportunity to lead the transformation of global Finance business operations through AI ML and automation. As the head of the AI/ML/IPA Center of Excellence youll shape the strategy innovation and execution that define the future of Finance Technology building intelligent scalable solutions that deliver lasting business value across Universals global enterprise.

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Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

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Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.