Executive IT Services Specialist

Wayne, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

In this high-visibility face of ITrole the Executive IT Services Specialistensures seamless technology experiences for approximately 200 senior leadersat Vanguard including our Board of Directors C-suite executives and principals so they can focus on strategic decisions without technical position demands a unique blend of deep technical expertise discretion and exceptional customer service skills to address the complex and time-sensitive IT needs of top-ranking as a trusted IT partner to Vanguards most influential members you will provide white-glove high-touch support by anticipating executives technology needs and resolving issues proactively and in times of request. Your efforts will keep their digital tools and environments optimized for performance security and ease of use directly enabling our leaders productivity and ensuring the smooth operation of Vanguards mission-critical activities both locally and as they travel. As an Executive IT Services Specialist on our curated support team you will take ownership of the following responsibilities in partnership with your peer team to deliver concierge-level IT servicefor Vanguards senior executives and their support staff:

Responsibilities:

High-Priority Technical Support:Serve as a direct IT support partner for 200 senior leaders providing immediate response and rapid resolutionfor any hardware software or connectivity issues to ensure minimal downtime and maximum productivity.
End-to-End Device & Application Management:Support and maintain all executive technology including Windows and macOSlaptops/desktops mobile devices (iPhone/iPad) videoconferencing systems and critical software (e.g. Microsoft 365and other productivity/collaboration tools) ensuring they are fully operational and up-to-date at all times.
Proactive System Maintenance:Conduct regular health checks updates and patches on executive devices; manage technology refresh cycles and new hardware/software rollouts with minimal disruptionto the user. Leverage enterprise tools (e.g. Intune Jamf Pro) to monitor device performance and address potential issues beforethey impact the executive guaranteeing a secure and reliable IT environment.
User Training & Advisory:Act as the primary IT advisor and liaisonfor executives. Build strong relationships and trust with each executive and their support staff gaining insight into their preferences and workflows. Provide one-on-one coaching or training on new technologies tools and IT best practices tailored to the executives needs improving their tech proficiency and confidence when requested.
Collaboration & Escalation:Work closely with other IT & Security teams (e.g. network security enterprise applications) to quickly escalate and resolve complex issuesbeyond the desktop such as enterprise network outages or specialized software problems or threat events. Ensure that all support actions comply with corporate security policies and safeguard sensitive information at all stages.
Availability & Travel: Be prepared to support executives beyond typical 9-to-5 including providing after-hours and weekend on-call assistance when urgent needs arise. This role is based in Malvern PA and requires approximately 1525% travelto support off-site meetings board sessions or other critical eventsin person as a part of a broader team. You will sometimes work early mornings or late nights to ensure seamless technology support during important meetings in different time zones or during executive travel.

Qualifications:

Extensive IT Support Experience: 5 years of IT supportexperience in helpdesk desktop support or similar roles including 2 years directly supporting Csuite or VIP end-users in a large enterprise environment. A proven track record of providing hands-on support to senior executives (e.g. CEO CIO board members) is essential
Broad Technical Proficiency: Expertise in both Windows and macOSoperating systems as well as mobile device platforms (iOS required; Android a plus). Strong skills with enterprise productivity and communication tools especially Microsoft 365 (Outlook Word Excel PowerPoint Teams) video conferencing (Teams/Zoom/GoogleMeet) mobile device management and common peripherals and AV technologies.
Advanced Troubleshooting & Security Knowledge:Demonstrated ability to diagnose and resolvea wide range of technical issues from laptop and smartphone glitches to network connectivity and video conferencing problems quickly and under pressure. Solid understanding of networking fundamentals (Wi-Fi VPN firewalls) and enterprise cybersecurity best practices to support secure executive computing and communication.
Certifications (Preferred): Bachelorsdegree in Computer Science Information Technology or a related field (or equivalent professional experience) is preferred. While not required industry certificationssuch as CompTIA A Network ITIL Foundation or relevant Microsoft/Apple certificationsare highly valuedas evidence of your technical depth and commitment to continuous learning.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience: