O&T Sales Lead OA

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Role description

The O&T Sales Lead OA plays a key role in shaping and executing the Operating Units strategy for the maintenance and repair business in Switzerland. This role ensures the local sales organization is structured aligned and fully focused on delivering business priorities and OA performance targets. Working closely with the OA Lead and the O&T Sales Lead OU the O&T Sales Lead OA drives local initiatives that enhance sales performance commercial effectiveness and customer value. A central part of the mission is leading organizational improvements conducting task and responsibility analysis and ensuring a clear separation between Sales and Sales Support activities.

Success in this position requires strong organizational insight and the ability to operate effectively within a complex matrix environment. The role collaborates daily with OT Leads Service Sales Representatives and T Sales Representatives to achieve sales objectives optimize processes and continuously improve operational efficiency.

Role Responsibilities

• Implementation of annual sales strategy for maintenance and repair business

• Functional leading of the Service Sales Representatives (Generalists Account Manager Recovery specialists T-Sales Representative)

• Ensure disciplined pricing execution and annual price adjustments.

• Implement effective pipeline management CRM adoption and sales tools

• Strengthen lead generation through digital marketing and targeted acquisition

• Analyse market trends and derive actions to grow portfolio and service contracts

• Enhance contract product offerings and drive maintenance portfolio expansion

• Manage repair sales funnel lead generation and customer engagement

• Plan and execute Tcampaigns to support sustainable repair (T) growth

• Support rollout of international processes/tools to meet growth targets

Role KPIs

• ABV / OSales

• OMargin

• TOrders & TMargin

• Conversions Cancellations & Recaptures

• Cancellation & Recapture Rates

• Net Gain / Erosion Rate

• Customer Satisfaction (CSAT NPS)

• OOSubscriptions & Forecast Accuracy (FCST vs. Actual)

Qualifications Competencies & Skills

• 5 years experience in service and repair business

• Strong understanding of maintenance repair and sales processes

• Fluent in German French and English

• Ability to lead crossfunctional teams

• Excellent communication and stakeholder management skills

• Strong analytical strategic and problemsolving capabilities

• High customer focus and valuedriven mindset

• Resultsoriented with strong delivery record

• Collaborative team player in matrix environments

• Solid commercial acumen; skilled in sales process optimization

• Proficient with CRM and digital sales tools

• Strong coaching and development skills

• Competent in pipeline management forecasting and datadriven decisions

Travel requirement - Up to 40% within Switzerland

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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