Commercial Insurance Customer Servie Representative Hybrid
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Job Location:
Bel Air, MD - USA
Yearly Salary:
$ 45000 - 55000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Commercial Lines Customer Service Representative (CL CSR)
Job Summary
Seeking a dedicated and experienced Commercial Lines Customer Service Representative (CL CSR) to join a small family-run agency. This role is integral to the focus on client retention and delivering exceptional service. The ideal candidate will have a strong background in commercial insurance a passion for customer service and the ability to manage a mix of service and sales responsibilities. This is an excellent opportunity to join a close-knit team and work with reputable insurance companies in a supportive and collaborative environment.
Compensation Package
- Salary Range: $45000 - $55000 annually
- Commissions:
- New Business: 45%
- Renewals: 20%
- Benefits:
- Group Health Insurance: $300 monthly company contribution
- Paid Time Off: 10 days annually
- Simple IRA: Available after 1 year with up to 3% company match
- Work Arrangement: Hybrid work model available after training (3 days in-office 2 days remote)
Responsibilities
- Provide exceptional customer service to clients focusing on retention and satisfaction.
- Manage a portfolio of small to medium commercial accounts including government contracts technology contractors main street businesses and non-profits.
- Handle both new and renewal business quoting with account sizes averaging $35000 - $50000.
- Balance daily responsibilities with 85% service and 15% sales including warm leads and organic sales opportunities.
- Collaborate with team members to ensure seamless service delivery and client satisfaction.
- Utilize QQ Catalyst software for account management and documentation.
Qualifications/Requirements
- Active Property & Casualty (P&C) license is required.
- Minimum of 2 years of experience in commercial insurance preferably within an agency setting.
- Strong knowledge of commercial insurance products and services.
- Proficiency in using QQ Catalyst or similar insurance software is preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Commitment to providing outstanding customer service and building long-term client relationships.
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Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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