Senior Systems Engineer

Cloud & Infrastructure

• Design operate and optimize AWS and Azure infrastructure in a hybrid cloud environment.
• Improve performance reliability and cost efficiency through proactive optimization and capacity planning.
• Perform lifecycle management scalability improvements and infrastructure modernization initiatives.
• Act as a senior escalation point for complex infrastructure issues.

Systems Reliability & Operations

• Participate in on-call rotation and lead incident response efforts.
• Own monitoring and alerting using tools such as CloudWatch and related observability platforms.
• Drive root cause analysis for recurring issues and implement long-term reliability fixes.
• Reduce operational effort through automation and proactive improvements.

Endpoint Support & Operations

• Facilitate employee onboardings and offboardings including system setup access provisioning asset handover and recovery.
• Install configure test and maintain desktops laptops peripherals and related hardware.
• Provide escalation-level technical support for desktops laptops printers scanners and other end-user devices.
• Troubleshoot and resolve complex hardware software OS and peripheral-related incidents and service requests.
• Deploy and maintain endpoint protection solutions (e.g. Intune antivirus); detect and remove malware or viruses.
• Deliver timely resolution while maintaining high customer satisfaction.

Ticket & Service Management

• Monitor assign prioritize and resolve tickets using ITSM tools such as ServiceNow Jira or similar platforms.
• Adhere to SLA ticket quality standards documentation requirements and escalation procedures.
• Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
• Ensure accurate time tracking ticket updates and resolution notes as per ITIL best practices.

Identity Access & Corporate Systems

• Administer Active Directory Entra ID and Okta including identity integrations.
• Implement and maintain IAM RBAC and access controls aligned with Zero Trust principles.
• Support core enterprise services including Group Policy DNS and DHCP.
• Configure user profiles email accounts and system policies as required.

Automation & Infrastructure as Code

• Build and maintain infrastructure using Terraform.
• Develop automation using PowerShell Bash and Python.
• Integrate infrastructure workflows into CI/CD pipelines (e.g. GitHub Actions).
• Identify and eliminate manual processes through automation.

Network & Connectivity Support

• Troubleshoot LAN Wi-Fi VPN and basic network connectivity issues.
• Configure and support network and local printers.
• Coordinate with network and security teams for escalations related to infrastructure issues.

Security & Compliance

• Support endpoint security vulnerability management and CSPM initiatives.
• Integrate logs and security signals into SIEM platforms (e.g. Rapid7).
• Partner with Security on remediation and risk reduction efforts.
• Help reduce audit findings and improve overall security posture.
• Follow IT policies security standards and compliance requirements.

Asset Inventory & Lifecycle Management

• Manage IT assets throughout their lifecycle including procurement allocation tracking recovery and disposal.
• Maintain accurate asset records using CMDB and asset management tools such as ServiceNow Insight HPAM etc.
• Handle IT inventory management ensuring adequate stock levels for laptops desktops accessories and spares.
• Support e-waste management and e-recycling activities in compliance with company policies.

Collaboration Documentation & Leadership

• Collaborate with Security App & Dev teams Helpdesk clients and vendors.
• Serve as a senior technical escalation point within a small IT team.
• Mentor teammates and contribute to operational best practices.
• Drive reduction of technical debt and infrastructure backlog.
• Create and update technical documentation SOPs and knowledge base articles.

• Proactively identify opportunities to improve processes automation and service delivery.

Qualifications :

Qualifications

• 5 years of experience in Systems Engineering Infrastructure Cloud Operations or equivalent System Administration roles.
• Bachelors degree in Computer Science Information Technology or equivalent experience.
• Mastery of Windows Server and Linux operating systems including installation configuration and troubleshooting.
• Mastery of AWS and Azure cloud platforms.
• Proficiency with Terraform PowerShell Bash Python and CI/CD pipelines (e.g. GitHub Actions).
• Strong knowledge of Windows OS desktop/laptop hardware and software troubleshooting.
• Hands-on experience with printer configuration email setup Wi-Fi VPN and LAN connectivity issues.
• Familiarity with ITSM tools (ServiceNow Jira etc.) and CMDB-based asset management.
• Working knowledge of ITIL processes: Incident Request Problem and Change Management.
• Networking fundamentals (routing firewalls VPNs).
• Excellent oral and written communication skills with the ability to interact with global users.

Preferred Qualifications

• Cloud certifications (AWS Azure).
• Experience with Intune / endpoint management.
• Security or SRE background.
• MCSE MCITP MCTS or equivalent certifications.

Additional Information :

Working Hours would be 9PM to 5 AM.

Remote Work :

No

Employment Type :

Full-time