Senior Manager, Digital Operations- Concept Support Services

The Senior Manager Digital Operations operates seamlessly between strategic planning and tactical execution. This role leads the development implementation and sustainment of digital operational standards across all instore digital channels. By collaborating across Operations IT Retail Technology Marketing and Concept Support Services this leader ensures that digital initiatives are launched effectively adopted consistently and optimized to create exceptional Fan and operator experiences.

Digital Strategy & Operational Leadership:

• Lead operational strategy for digital transformation within the Operations Center of Excellence.
• Develop implement and maintain standardized operating procedures for all instore digital channels.
• Build and manage digital roadmaps aligned with business and operational objectives.
• Ensure consistency and efficiency in restaurant-level digital execution.
• Partner cross-functionally to ensure alignment on strategy launch plans and sustained performance.

Digital Solution Launch Adoption & Change Management

• Oversee successful implementation of digital solutions focused on improving instore operations.
• Create and deliver training communications and support materials for field adoption.
• Ensure new tools integrate seamlessly into existing workflows.
• Monitor and adjust deployment strategies to maximize performance.

Data-Driven Customer Experience Optimization

• Leverage data insights to evaluate and improve customer experience across digital channels.
• Identify operational friction points and implement improvements.
• Collaborate with cross-functional partners to optimize digital touchpoints.

Project Pilot Program & Portfolio Leadership

• Lead strategic projects ensuring scope timelines and budgets are met.
• Own operational pilot program lifecycle: development KPI tracking evaluation and enhancement.
• Identify opportunities for innovation and continuous improvement.

Operations Tools Standards & Technical Support

• Contribute to the Operations Standards Manual.
• Lead development and enhancement of Operations technical tools.
• Maintain expertise on all Operations platforms used by field teams.
• Gather business requirements and translate them into technical specifications.
• Partner with IT on development prototyping testing and rollout.

Communication & Cross-Functional Alignment

• Provide clear updates on project progress.
• Present updates across advisory councils including OAC TAC and MAC.
• Share updates during webinars and Operations Leadership meetings.

The US national base salary range for this position is $115037-$143796. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills work location and relevant education or experience.

Qualifications :

• Bachelors degree in business communications or related field (or equivalent combination of education and work experience).
• Minimum 7 years of food service or retail operations project management experience.
• Proven ability to independently lead strategic initiatives.
• Experience managing employees such as analysts or coordinators.
• Strong leadership communication and analytical skills.
• Experience in franchisor/QSR multi-unit operations preferred.
• High technical aptitude and proficiency in Microsoft Office and Smartsheet.
• Ability to thrive in a fast-paced environment.

Preferred Qualifications:

• Experience with QSR multi-unit franchise operations.
• Project management certification.

Track record of consistently demonstrating the following Core Competencies in their work environment:

Better Together

Demonstrates accountability. Collaborates cross-functionally. Builds trusting relationships.

Empowered

Challenges the status quo. Adapts quickly and takes initiative.

Forward Thinking

Contributes strategic ideas. Stays current on industry and technology developments.

Inclusive Engagement

Encourages diverse viewpoints. Demonstrates inclusive leadership behaviors.

Additional Information :

All your information will be kept confidential according to EEO guidelines.  

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes medical dental 401K match paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington MN will work a hybrid work schedule where you will work 3 collaboration days a week.  Additional in office time may be required to support team/project needs.  

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work and where we recruit engage and retain employees franchise owners and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.

Remote Work :

No

Employment Type :

Full-time