Junior Solution Engineer OTC (REF4894G)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
- Performs all administrative tasks related to his/her professional responsibilities
- Reports on the situation to his/her supervisor.
- Ability to perform administrative tasks related to network operation and based on his/her results achieved in a group and customer specific test he/she can individually perform the tasks associated with the junior professional level.
- Monitors network solutions or the backbone creates tickets for possible issues.
- Documents and diagnoses a problem where needed and establishes priorities.
- Troubleshoots incoming tickets manages changes configures the network assets. Creates so-called problem tickets for complex issues and forwards them to next level of support as part of the problem management. Implements requested changes in collaboration with other departments as part of the change management. Closes / provides for the closure of the ticket once the problem / issue has been resolved. Establishes the right priorities with confidence among the various tasks.
- Knows all corporate processes and principles and the strategy and acts in line with the at all times.
- Performs escalations in an efficient and independent manner.
- Performs checks based on the 4-eyes principle as part of the change management.
- Understands complex process and technical dependencies and performs his/her daily tasks employing these as part of the incident change problem and configuration management.
- Performs all tasks with high-level customer orientation and improves/increases customer satisfaction by his/her work.
- Represents the Group confidently and efficiently in communications within the company group and with customers.
Qualifications :
- Experience in multicultural Environment
- knowledge of more then one Cloud Technologies
- English knowledge
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
