Senior Summer Conference Services Assistant (77562)

Overview

During the summer conference season the Office of Conference Services (OCS) coordinates with outside organizations to host events and programs on campus. These rentals include performances conferences athletic programs film productions social events and both day and residential camps.

OCS is responsible for planning logistics organizing set-ups and coordinating with internal departments while providing exceptional customer service. The office ensures effective communication between clients and campus partners in a timely manner. The goal is to ensure that all clients are satisfied with their experience at Iona while protecting the interests of the University.

Position Description

The Senior Summer Conference Assistants (Senior SCA) work schedule is dependent on the demand for campus and residence hall facilities. This role includes limited supervisory responsibilities assistance with special projects and direct interaction with clients. This is a part-time temporary position.

There will be periods of increased activity requiring special scheduling and mandatory work dates will apply during peak program times. On-campus residency is preferred for this position.

Duties and Responsibilities

• Understand administer and uphold OCS policies and procedures
• Complete administrative tasks as needed including data operations filing copying creating event-related documents and flyers scanning maintaining department logs and reports and assisting with customer requests
• Maintain scheduled hours and assist with daily office operations
• Rotate on-call phone duty responsibilities including customer service and troubleshooting for overnight guests
• Oversee the upkeep organization and inventory of OCS summer supplies including the staging room and summer linen exchange program
• Second-shift liaison between OCS and clients including evening and weekend programs
• Greet incoming summer groups and assist with check-in and check-out troubleshoot issues and provide customer support
• Supervise SCA staff during afternoon evening and weekend shifts as needed
• Assist with coordinating the OCS welcome bag program for conference services guests
• Assist with facilities set-ups for conferences and programs
• Conduct site inspections in residence halls and campus buildings to ensure rooms and set-ups are completed as requested and spaces are clean and ready for guest arrivals
• Perform daily classroom and event space inspections
• Respond to client needs throughout events to assist with issue resolution
• Conduct room inspections and close out residence hall dorms after group departures
• Run errands and deliver event-related items on campus
• Perform additional duties as assigned (some light to medium lifting may be required)

Qualifications

• Must be available for employment throughout the summer conference season: June 1 2026 August 15 2026
• Must attend mandatory training sessions at the end of May (date TBD)
• Must have a flexible schedule and be able to work evenings and weekends as required
• Demonstrated leadership skills; responsible punctual and require limited supervision
• Strong critical thinking skills; proactive enthusiastic and dependable work ethic
• Ability to work independently and collaboratively in a team environment
• Strong computer skills including experience with Microsoft Office
• Must agree to submit to a background check
• Experience in customer service and/or a summer program or hospitality role required
• Excellent written and verbal communication skills
• Access to sensitive information and ability to maintain a high level of confidentiality
• Must comply with all Iona University policies
• Entitled to a 30-minute unpaid break for shifts of six consecutive hours
• Expected to work a minimum of 25 hours per week

About Iona University/EEO language

Founded in 1940 Iona University is a masters-granting private Catholic coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Ionas 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4000 students and an alumni base of more than 50000 around the world Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice peace and service. Iona is highly accredited offering undergraduate degrees in liberal arts science and business administration as well as Master of Arts Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes engaged professors and a wide array of academic programs across theSchool of Arts & Science;LaPenta School of Business;NewYork-Presbyterian Iona School of Health Sciences; andHynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025 Iona has been named one of the nations best colleges by The Princeton Review The Wall Street Journal Forbes and others. Additionally U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country while Georgetown Universitys Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for long-term return on LaPenta School of Business meanwhileis also accredited by AACSB International a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all full-time employees that includes medical dental and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal state or local laws. As an equal opportunity employer Iona University encourages applications from qualified candidates who reflect the wider world in which we live.